Supervisor, Dispatch Transportation, Road Transport

• Supervisor, Dispatch Transportation, Road Transport US

Job area:
Managerial

DSV
- Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Location:

USA
- Northlake, East Catherine Court

Division:
Road Transport US
Job Posting

Title:

Supervisor, Dispatch Transportation, Road Transport US, Dispatch Transportation, Road Transport US
Time Type:
Full Time

The Supervisor, Driver Operations is responsible for overseeing the day-to-day activities of company drivers to ensure safe, efficient, and compliant transportation operations. This role provides leadership and support to a team of drivers while coordinating operational activities that promote on-time delivery, regulatory compliance, and high levels of customer satisfaction.

The Supervisor, Driver Operations works closely with operations leadership, customer service teams, and drivers to optimize routing, monitor performance, and resolve operational challenges. This role plays a key part in maintaining compliance with Department of Transportation (DOT) regulations while ensuring drivers operate in accordance with company safety standards and operational procedures.

Supervise and provide leadership to a team of drivers, including performance monitoring, coaching, and ongoing support to ensure efficient and compliant transportation operations.

Conduct regular driver performance reviews and provide constructive feedback to support continuous improvement and operational excellence.

Foster a collaborative team environment that promotes safety, accountability, and high performance across the driver team.

Address and resolve driver-related operational issues, escalating concerns when necessary and ensuring timely resolution.

Plan, review, and optimize transportation routes to improve fuel efficiency, reduce deadhead miles, and ensure safe and on-time delivery of freight.

Monitor operational conditions such as traffic, weather, and route constraints, making adjustments as necessary to maintain service reliability.

Ensure drivers comply with all applicable DOT regulations, federal and state transportation laws, and company policies and procedures.

Conduct regular driver meetings focused on safety, operational updates, compliance expectations, and team communication.

Collaborate with customer service and operations teams to address delivery concerns and ensure timely resolution of customer issues.

Support initiatives designed to improve service quality, operational efficiency, and overall transportation performance.

Utilize Transportation Management Systems (TMS) and related technology tools to manage driver operations, track performance, and support operational decision-making.

Provide training and guidance to drivers on the use of company technology platforms and operational systems.

Review and approve operational documentation, reports, and driver-related records as required.

Perform additional duties and responsibilities as assigned to support business operations.

High school diploma or GED required. Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred; equivalent industry experience may…