Treatment Coordinator

Oak Forest Complete Dental | Oak Forest, IL | Treatment Coordinator | Full-Time

Oak Forest Complete Dental is growing, and we’re excited to add a Full-Time Treatment Coordinator to our long-standing, patient-focused team!

For over 20 years, our practice has proudly served the Oak Forest and greater Chicago community, delivering compassionate, family-focused dental care in a welcoming, judgment-free environment. We are committed to building lasting relationships with our patients while providing high-quality care, advanced technology, and personalized treatment options.

Our practice values highly engaged patient care, so if you’re passionate about dentistry and thrive in a dynamic environment, consider joining us.

• Established, community-focused practice with a strong reputation
• Supportive, family-like team culture
• Modern office with state-of-the-art technology
• Opportunity for growth and long-term career advancement
• Patient-centered approach focused on comfort and education

• Greet patients warmly and create a welcoming environment
• Schedule and manage patient appointments to maintain a productive, full schedule
• Confirm appointments via phone, text, or email
• Maintain accurate patient accounts and records
• Assist patients with intake forms and ensure all documentation is complete
• Verify and update insurance information
• Submit insurance claims and handle outstanding insurance AR
• Present treatment plans and review financial options with patients
• Collect payments and perform basic accounting tasks
• Educate patients on treatment plans and payment solutions
• Ensure all office equipment is functioning properly
• Sort and organize incoming and outgoing mail
• Maintain a clean, organized, and professional front office area

• 6+ months of dental front desk/reception experience required
• Strong multitasking and organizational skills
• Excellent communication and customer service abilities
• Ability to thrive in a team-oriented environment
• Bilingual is a plus
• Prior experience with insurance verification & claims
• Prior experience with patient scheduling and coordination
• Prior experience with dental terminology and records management
• Experience with Dentrix software preferred

• Passion for delivering exceptional patient care
• Ability to build trust and long-term relationships with patients
• Positive, team-player mindset
  
  Strong attention to detail and follow-through
• Comfortable discussing financials and helping patients understand their options

• Monday – Friday: 9:00 AM – 6:00 PM

At Oak Forest Complete Dental, we provide comprehensive dental care for patients of all ages, including cosmetic, restorative, emergency, and family dentistry. Our team is dedicated to helping every patient feel comfortable, informed, and confident in their smile through personalized care and clear communication.