Front Desk Receptionist

Responsibilities

• Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to
• Track patients in the reception area and communicate with them, as needed.
• General administrative and computer work
• Collect or update patient information including demographics and insurance information; collect completed patient forms and payments
• Enters all new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments as necessary.
• Update patient recalls as necessary.
• Total daily charges; add to any balance; give receipt; post payments in computer
• Reconciles cash receipts daily; prepares daily report
• Checks-out all patients; ensure patients understand their condition and treatment; provide any special instructions to patients upon leaving; provide clarification of the doctor’s instructions.

• Department:
  Front Desk
• Reports to:
  
  Front Desk Manager

• Excellent customer service skills.
• Strong listening and verbal communication skills
• Impeccable customer service with a patient focus
• Ability to communicate effectively across all levels
• Strong organizational skills and attention to detail
• Effective time management abilities are essential
• Strong desire to learn new skills and grow with the company
• Bilingual. Fluent in English and Spanish, Polish or Arabic
• Accurate data entry.
• Basic math skills
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.
• Travel requirement: able to travel within 3 of our offices. Two are located in Oak Lawn and occasionally travel to Orland Park office. (Main locations will be in Oak Lawn)