Bilingual Financial Services Representative; Overstaff

Overview

World Finance, a five-time Top Workplaces USA award winner and Newsweek’s America's Greatest Workplaces for Parents & Families in 2025, is seeking an Overstaff Financial Services Representative (FSR) to support multiple branches as needed. In this role, you’ll provide exceptional service, build relationships with customers, and help them achieve their financial goals. The Overstaff FSR provides critical onsite support to multiple branch locations within an assigned region and assists Branch Managers in maintaining smooth operations and meeting growth goals.

Hourly Pay: $16 - $20

• Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Deliver top-tier customer service by assisting with questions, concerns, and available products.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute loan closings on current and renewal loans.
• Balance assigned cash drawer daily and ensure all transactions are accurate.
• Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
• Maintain strong customer relationships and represent the company’s values in every branch supported.
• Collaborate with Branch Managers and team members to meet performance goals.
• Calling approved and unmade applications to close loans daily.
• Supporting tax services and helping build tax clientele.
• Sending complete and accurate credit denial letters within 30 days from the date of application.
• Paying branch expenses as instructed by the Branch Manager.

• Reliable transportation for daily travel to assigned branches and bank deposits.
• Daily travel between branches; specific coverage areas discussed with the hiring manager.
• Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
• Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.

• Demonstrated self-confidence, organization, and adaptability.
• A history of kindness, compassion, and helping others succeed.
• A mindset focused on quality, problem-solving, and openness to new ideas.
• Team-oriented approach – willing to pitch in, learn, and lead by example.
• Basic computer proficiency and comfort learning new systems.
• Valid driver’s license and access to a dependable vehicle.

• Growth-minded culture: 80% of our Financial Services Representatives are promoted to management.
• Proven career paths: 75% of our Operations Executives began in similar roles.
• Community connection:
  Paid volunteer hours each year.
• Comprehensive benefits:
  Health, dental, vision, and life insurance for full-time team members starting after 30 days.
• Work-life balance:
  Paid holidays, vacation time, and 401(k) with company match.
• Belonging and purpose: A team built on respect, collaboration, and genuine care.
• Be home for dinner:
  Your life outside of work is a priority.
• Make an impact:
  Help customers build stronger financial futures every day.

Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and serve over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we are the financial partner with heart— offering customer-focused service rooted in teamwork, community, and care. Based in Greenville, SC.

• Frequently stationary with regular movement in office environments; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasional lifting up to 5 lbs and up to 30 lbs of force.
• Regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment requiring professionalism and adaptability.
• Frequent travel to branch locations; may include extended hours, evenings, or weekends.
• Standard indoor office settings with typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; clear and professional communication required.
• Regular, reliable attendance and punctuality is essential.

Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. World Acceptance Corporation provides reasonable accommodations for qualified individuals with disabilities. This job description is not intended to be comprehensive and duties may change as business needs evolve.

This position is subject to change or be withdrawn at any time.