Relationship Banker - Bilingual Spanish

Job Overview

Bank of America is guiding its purpose to help make financial lives better through responsible growth. This role is located at a financial center in Chicago and may involve relocation within reasonable commuting distance.

• Engage clients in the lobby to educate and assist with conducting transactions through self‑service resources.
• Accurately and efficiently process cash transactions for clients as needed.
• Have deep conversations with clients to understand their financial and life priorities and connect them to appropriate solutions.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and focus on results.
• Collaborates effectively and builds strong relationships.
• Passionate about delivering an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on conducting simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity, focusing on results while acting in the best interest of the client.
• Flexible to work weekends and/or extended hours as needed.

• Experience in financial services and knowledge of products and solutions.
• One year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s degree or business‑related associate degree such as business management, business administration, or finance.

• Adaptability
• Business acumen
• Customer and client focus
• Oral communication
• Problem solving
• Account management
• Client experience
• Branding
• Client management
• Client solutions
• Advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification and management

High school diploma, GED, or equivalent.

Shift: 1st shift (United States). Hours per week: 40.

Pay range: $25.00 – $26.77 hourly; base salary with no incentive eligibility.

Eligibility for benefits including paid time off, health, dental, vision, and other resources supporting physical, emotional, and financial well‑being.

Bank of America is an equal opportunity and affirmative action employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

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