General Manager

Benefits

• Bonus Program
• Employee Meals
• Competitive Pay
• Flexible Schedule
• Paid Vacation
• Health Insurance
• 401k Plan with Company Match

The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.

• Hire and train great employees who represent our core values
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance
• Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures
• Ensure team provides fast, friendly and accurate service

• Effectively handle customer complaints/issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance and security standards are met
• Increase comp sales and deliver budgeted sales each period
• Control cost of goods, variances and inventories within the store
• Staff and schedule appropriately to control labor costs
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place