Receptionist, Customer Service​/HelpDesk

Receptionist

Job Summary:

We are seeking a highly organized and detail-oriented Receptionist to join our team at Oak Park Oasis in Oak Park, Illinois. As a Receptionist, you will be the first point of contact for our customers, visitors, and staff, providing exceptional customer service and support to our operations. If you have excellent communication skills, a positive attitude, and a passion for providing a caring and compassionate atmosphere, we encourage you to apply for this exciting opportunity.

• Receives and directs incoming calls in a professional and courteous manner
• Monitors, greets, and directs all visitors to the facility
• Performs basic clerical tasks as assigned
• Compiles reports and types general or technical material or correspondence
• Maintains current lists of residents by name and room number, telephone numbers of personnel, department extensions, names of key personnel and their extension numbers, physician telephone numbers, and facility emergency numbers and contacts
• Coordinated outgoing and incoming mail
• Puts Customer Service First:
  Ensures that customers and facilities receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights
• Performs other duties as assigned

• Strong organizational skills
• Ability to manage a variety of assignments with moderate complexity requiring considerable familiarity with the operating details of the center
• Ability to interpret and apply departmental procedures
• Present a well‑groomed professional image and be always courteous and tactful
• Show discretion in handling confidential information
• Have a pleasant and professional phone manner
• Ability to positively interact with personnel, customers, family members, visitors, government agencies personnel and the public
• Have well‑developed verbal and written communication skills
• Ability to work independently, problem solve and make decisions, as necessary

• Interact with customers, families, visitors, and Care Center Facility subsidiary personnel
• Carries out other tasks as requested in situations where hands‑on intervention/participation may be required

• High school degree or equivalent with college/business school coursework preferred
• Experience with medical terminology is preferred
• Must be able to read, write and understand the English language
• Ability to multi‑task, prioritize and work under pressure
• Professional appearance and demeanor

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application to [insert contact information]. We look forward to hearing from you!