Oak Park,IL – Community Service Officer Job Oak Park area,Illinois USA,Government

Union:
Fraternal Order of Police

FLSA:
Non-exempt

Pay Step: A

Hours:

40.0 per week

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Definition

To perform a variety of public service, customer service and law enforcement related duties and responsibilities that do not require the services of a sworn police officer; and to perform a variety of administrative duties in the Police Department.

Supervision

Supervision from higher level supervisory and management staff.

Responsibilities

Essential duties and responsibilities

Ensure that best in class customer service is provided to both internal and external customers and also embrace, support, and promote the Village’s core values, beliefs, and culture.

Accurately record information from the public concerning property damage incidents, minor thefts and motor vehicle accidents; perform simple investigations as directed by Police Department supervisory personnel.

Investigate falls and other injuries occurring on public property.

Locate and confirm reports of dysfunctional power lines to Police Department supervisory personnel and take action as directed or deemed necessary in the absence of direction.

Coordinate the removal of abandoned and other vehicles with the Village’s towing contractor.

Enforce parking regulations in public parking lots by issuing citations or referring parking violators to parking enforcement personnel

Maintain accurate records concerning court dockets and schedule or notify police officers for court appearances.

Appear in court as a representative of the Police Department.

Enforce parking and local ordinance violations.

Assist in handling reported stray animals and animal bites.

Provide front desk reception and customer service duties.

Other important responsibilities and duties

Search prisoners who are being held in Village facilities

Monitor prisoners while in police custody, and provide meals to prisoners at appointed times.

Perform traffic control at fires, accidents, downed power lines, parades, and any other incidents requiring traffic direction and control.

Answer non-emergency calls and handle public safety communication and/or dispatch duties as required.

Input requests for services and/or information, and complaint information from the public into computer.

Prepare a variety of written reports as directed summarizing various activities accruing during an assigned shift.

Perform related duties and responsibilities as required.

Qualifications – Required at the time of hire or learned within a short period of time in order to perform the essential duties Knowledge

Principles and procedures in law enforcement investigation. Principles and procedures of record keeping.
Geographic features of streets in the area served.
Basic court procedures and protocols.
Methods and techniques used in caring, catching and disposing of animals.
Basic procedures used in operating computer aided dispatch and Microsoft office programs; modern office procedures, methods, and office equipment.
Safe driving practices.
Operation of emergency equipment in police vehicles.

Ability

Gather, analyze and evaluate evidence or facts to arrive at a sound conclusion.
Interview witnesses and withdraw information.
Learn, understand and apply pertinent laws, and departmental rules and regulations.
Understand and follow oral and written instructions.
Work independently in the absence of supervision.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain interpersonal skills in the workplace to effectively communicate and interact with employees in the Police Department and the Village in general in the course of work.
Understand and complete appropriate forms for the submission of bond receipts.
Maintain reasonable and predictable attendance.
Work overtime as operations require.

Physical and Other Requirements

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include:
Walking, standing or sitting for extended periods of time.
Maintain effective audio-visual…


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Oak Park, IL – Community Service Officer