Community Engagement Manager

Department:
Police Department FLSA:
Exempt Grade: 5

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

The Community Engagement Manager is responsible for fostering trust, transparency, and communication between the police department and the public. This position develops and manages community outreach initiatives, works alongside the Community Policing Unit (CPU) (CPU Sergeant, Resident Beat Officers (RBOs), Neighborhood Resource Officers (NROs), and Foot Patrol Officers), and ensures the department is actively engaged with the diverse community it serves.

Additionally, this position will be assigned the role of Public Information Officer (PIO), serving as the department's official spokesperson when communicating with the media and public. The Community Engagement Manager will craft and disseminate media reports, respond to inquiries, and provide clear, timely, and accurate information about law enforcement activities, crime trends, and public safety concerns. This position reports directly to the Chief of Police and will work in close coordination with the Office of Communications while ensuring that messaging reflects the Chief's vision and departmental integrity.

Due to the nature of the role, occasional work outside of standard hours is required to respond to public information needs in a timely manner.

Receives general supervision from the Chief of Police.

• Develop and lead community engagement programs that strengthen relationships between the police department and the public.
• Partner with the Community Policing Unit (CPU) to enhance engagement strategies.
• Organize and attend community meetings, town halls, and public forums to foster dialogue and address community concerns.
• Establish partnerships with neighborhood associations, advocacy groups, business leaders, and schools to support collaborative public safety initiatives.
• Lead crime prevention education efforts, hosting workshops and public presentations on topics like public safety, crime trends, and department initiatives.
• Monitor community sentiment and concerns, ensuring that law enforcement strategies reflect public priorities.
• Actively research and stay current on trends in law enforcement regarding community policing strategies and initiatives
• Collaborate with Neighborhood Partnerships Office on neighborhood-based community engagement, initiatives, and community events.

• Manage the police department's social media presence, ensuring active and effective engagement with the public.
• Develop and execute public information campaigns across digital platforms.
• Monitor public comments, questions, and concerns on social media, providing timely and accurate responses in alignment with Department protocol and the Police Chief's vision.
• Collaborate with the Office of Communications to maintain the department's website, press pages, and digital media content.

• Develop, draft, and distribute press releases, media advisories, and public safety announcements.
• Respond to media inquiries, ensuring the public receives timely and factual information on police-related matters.
• Manage crisis communication efforts, ensuring rapid and clear messaging during critical incidents, emergencies, and public safety concerns.
• Work with department leadership to craft consistent messaging that aligns with the Chief of Police's priorities.
• Oversee the release of both positive and sensitive news about the department's work, maintaining transparency and professionalism.

• Assist in the planning, coordination, and execution of the Citizen Police Academy, ensuring an engaging and educational experience for participants.
• Work with police personnel, instructors, and…