Permits and Development Supervisor

• Location 123 MADISON ST,Oak Park, IL, 60302,United States
• Base Pay $82,503.00 - $ / Year
• Employee Type Full-Time

Contact information

• Name Human Resources Department
• Phone
• Email jobs@oak-park.us

Description

Department: Development Services

FLSA: Non-Union Exempt

Pay Grade: 6

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

This is a supervisory position responsible for expediting reviews and assuring compliance with rules and regulations pertaining to permits and to perform plan reviews, streamline review processes and provide high level customer service in processing permits and certificates.

Receives general supervision from the Permit Processing Division Manager;
Exercises direct supervision over staff as assigned by Permit Processing Division Manager.

Essential and other important duties and responsibilities may include, but are not limited to, the following:

• Plan, prioritize, assign, supervise, and review the work of Permit Customer Service Technicians
• Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures.
• Establish schedules and methods for providing permit approval services; identify resources needed; review needs with appropriate management staff; allocate resources accordingly.
• Participate in the selection of staff as assigned; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Assist to coordinate and track departmental activities on permit-issuance, construction, permit-interface timelines involving other Village divisions and departments; track and assist in the issuance of permits, certificates and approvals.
• Assist in preparing analytical and statistical reports on permits, construction operations, plan review activities and findings, and inspectional activities/services.
• Supervise the preparation of case reports for court or administrative proceedings related to permits, construction and inspections; when necessary testify in court and at administrative proceedings.
• Review plans, drawings and documents as assigned, for compliance with building code and construction ordinances.
• Ensure that customers, contractors, architects, engineers and developers are informed of permit requirements and restrictions, and of special requirements in special overlay districts; confer with building owners, contractors, tenants and the general public in the field and office; review alternate methods and modifications.
• Respond to public inquiries and Freedom-of-Information requests; provide information within areas of assignment; assist in supervising customer-service point-of-contact functions; respond to telephone calls, e-mails and in-person referrals; assist with answering requests for information on permits, premise and property records; directly support permit and plan review services by expediting review processes; assist in front-counter operations; resolve complaints efficiently, courteously and in a timely manner.

• Assist in analyzing and developing work flow process for expediting permit reviews;
  Collaborate with Business Services Division on expediting permit projects.
• Review documents; assist Permit Processing Division Manager in processing forms and documents.
• Assist the Permit Processing Division Manager in public presentations and represent Division in citizen workshop meetings, public meetings and public relations efforts.
• Develop, evaluate and coordinate schedule for bringing closure to…