Field Support Technician

Key Responsibilities

• Provide on‑site and remote technical support for end users, resolving hardware, software, and system‑related issues.
• Manage and respond to support tickets, ensuring timely resolution in accordance with service‑level expectations.
• Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment.
• Perform installation, configuration, and updates of hardware, software, and operating systems.
• Conduct site visits to complete hardware installations, system upgrades, and support activities.
• Document root causes, resolutions, and troubleshooting procedures in knowledge management systems.
• Maintain accurate records of IT assets and device inventory.
• Collaborate with IT teams and vendors to resolve complex issues and improve system performance.
• Provide feedback to technical teams to support system enhancements, stability, and reliability.
• Deliver guidance, training, and mentorship to less experienced team members as needed.
• Support high‑priority users and provide elevated support when required.
• Assist service‑desk teams to improve first‑call resolution and overall support efficiency.
• Participate in on‑call rotations and provide support outside standard hours as needed.
• Adhere to established processes, procedures, and service standards in a fast‑paced environment.
• Contribute to IT projects and initiatives to support operational improvements and business needs.

This is a contract position based out of Oak Park, IL.

Pay range: $28.00 - $30.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oak Park, IL.

This position is anticipated to close on Jun 16, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.