Senior Director of Technology & Data Systems

Senior Director of Technology & Data Systems

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Corporate - OAK PARK, IL 60302

Salary Range $ - $ Salary/year Position Type Full Time Education Level 4 Year Degree Travel Percentage Local - Location to Location Category Information Technology

Position Summary

The Senior Director of Technology & Data Systems serves as the organization's executive technology leader and is responsible for developing and executing PCC Community Wellness Center's technology strategy in support of organizational growth, operational excellence, quality patient care, cybersecurity, and data-driven decision making.

This position provides strategic and operational oversight of all information technology systems, enterprise applications, electronic health records (Athenahealth), clinical applications, data analytics, cybersecurity, infrastructure, telecommunications, vendor partnerships, and technology innovation across multiple health center locations.

The Senior Director partners closely with Executive Leadership, Clinical Operations, Revenue Cycle, Finance, Human Resources, Compliance, Quality, and Population Health to ensure technology investments support PCC's mission as a Federally Qualified Health Center (FQHC), while maintaining compliance with HRSA, HIPAA, HITECH, Joint Commission, FTCA, and other regulatory requirements.

This is a hybrid leadership position requiring a regular on-site presence (minimum three to four days per week) to support clinical operations, technology initiatives, executive collaboration, and staff engagement across PCC Community Wellness Center's multiple locations.

Essential Duties and Responsibilities

Technology Strategy & Executive Leadership

• Develop and execute PCC's multi-year technology roadmap aligned with organizational strategic goals.
• Serve as the organization's senior technology advisor to the Executive Leadership Team.
• Recommend emerging technologies that improve patient care, operational efficiency, provider experience, and financial performance.
• Lead digital transformation initiatives across all PCC locations.
• Present technology initiatives, budgets, and strategic recommendations to executive leadership.
• Develop technology governance standards and enterprise technology policies.

Information Technology Operations

• Direct all IT operations including infrastructure, networks, telecommunications, end-user support, cloud technologies, hardware, software, printing, wireless connectivity, and disaster recovery.
• Oversee PCC's Managed IT Services vendor and serve as the executive liaison for all contracted technology services.
• Establish IT service level expectations and monitor vendor performance.
• Oversee system uptime, business continuity, disaster recovery testing, and operational resilience.
• Direct technology support for new clinic openings, expansions, renovations, and organizational growth.

Enterprise Applications & Clinical Systems

• Provide executive oversight of Athenahealth and all enterprise clinical applications.
• Lead optimization of EHR workflows, templates, interfaces, clinical decision support, and provider efficiency initiatives.
• Oversee clinical application analysts and EHR support staff.
• Ensure effective integration of laboratory, radiology, dental, behavioral health, pharmacy, HIE, immunization registry, and other third-party interfaces.
• Partner with clinical leadership to improve provider workflow and patient experience through technology.

Data Analytics & Business Intelligence

• Develop enterprise data governance standards.
• Lead development of organizational dashboards, KPI reporting, and executive analytics.
• Partner with Finance, Quality, Population Health, and Revenue Cycle to improve reporting capabilities.
• Ensure data integrity across enterprise systems.
• Support UDS reporting, HRSA reporting, quality measures, value-based care initiatives, and operational analytics.
• Oversee business intelligence platforms and reporting tools.

Cybersecurity & Information Security

• Lead PCC's cybersecurity program.
• Develop and maintain cybersecurity policies, risk management strategies, and incident response procedures.
• Conduct annual security risk assessments.
• Ensure compliance with HIPAA Security Rule requirements.
• Oversee vulnerability management, penetration testing, endpoint security, multi-factor authentication, identity management, and disaster recovery planning.
• Partner with Compliance on privacy investigations and security incidents.

Vendor & Contract Management

• Lead all technology vendor relationships.
• Negotiate contracts, licensing agreements, renewals, and service level agreements.
• Evaluate vendor performance and technology investments.
• Manage software licensing and hardware lifecycle planning.

Financial Management

• Develop and manage the annual IT operating and capital budgets.
• Forecast technology expenditures.
• Evaluate ROI on technology investments.
• Identify opportunities for operational efficiencies and cost savings.

Leadership & Staff Development

• Recruit, develop, mentor, and evaluate IT and Clinical…