Epic Systems Trainer

Epic Principal Trainer

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.

Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

• Design, develop, and maintain role-based curricula, lesson plans, participant guides, eLearning modules, simulations, assessments, and job aids for assigned Epic application(s).
• Create realistic workflow scenarios using Epic training environments to support hands-on learning.
• Ensure all training materials reflect current workflows, organizational standards, and regulatory requirements.
• Update educational content following Epic upgrades, optimization efforts, and workflow changes.
• Develop Quick Reference Guides (QRGs), Tip Sheets, FAQs, and workflow documentation to reinforce learning.

• Facilitate instructor-led classroom, virtual, and one-on-one training sessions for providers, clinical staff, and operational personnel.
• Assess learner competency through knowledge assessments, practical exercises, and observation.
• Provide individualized coaching and remediation when needed.
• Deliver refresher training and continuing education opportunities to support ongoing proficiency.

• Serve as the primary training resource for assigned Epic application(s).
• Collaborate with Epic analysts and operational stakeholders to understand new functionality and workflow changes.
• Participate in integrated testing, workflow validation, and training environment maintenance.
• Identify educational gaps and recommend training solutions to improve user adoption.
• Support Epic implementations, upgrades, optimization projects, and new feature deployments.
• Participate in project meetings, workflow discussions, and change management activities.
• Develop and execute project-specific training plans and communication strategies.
• Provide at-the-elbow support during go-live events and stabilization periods.

• Evaluate training effectiveness through learner feedback, competency scores, and operational metrics.
• Analyze support trends to identify opportunities for additional education or workflow improvements.
• Maintain version control and quality standards for all educational materials.
• Participate in continuous improvement initiatives to enhance training delivery and learner engagement.

• Build strong partnerships with clinical and operational leaders, analysts, informatics teams, and fellow Principal Trainers.
• Share best practices and standardize educational materials across Epic applications where appropriate.
• Mentor Credentialed Trainers, Super Users, and department educators.

Required Qualifications:

• Bachelor's degree in Healthcare, Education, Information Technology, Business, or related field; or equivalent work experience.
• Minimum of 3–5 years of healthcare, operational, clinical, training, or Epic experience.
• Experience developing and delivering instructor-led and virtual training.
• Demonstrated understanding of adult learning principles and instructional design.
• Epic Principal Trainer Certification in assigned application(s), or ability to obtain within the organization's required timeframe.
• Epic application certification/proficiency preferred.

Preferred Qualifications

• Experience supporting Epic implementations or optimization initiatives.
• Knowledge of healthcare operations and clinical workflows.
• Experience with Learning Management Systems (LMS).
• Experience creating eLearning or multimedia educational content.
• Familiarity with change management principles.
• Strong facilitation and presentation skills.
• Excellent written and verbal communication.
• Ability to translate technical workflows into easy-to-understand educational content.
• Ability to prioritize multiple projects and meet deadlines.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office Suite and virtual meeting platforms.
• Ability to build collaborative relationships across multidisciplinary teams.

If you are committed to putting our patients first and helping shape the future of care, you belong …