Social Work Coach, Community Support Services

About New Moms

At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

The Housing Coach provides individualized coaching and family support to families living in our 18-unit supportive housing program in Oak Park. This position maintains a caseload of approximately 18 families, helping parents achieve goals related to housing stability, education, employment, and family well-being. Using a trauma-informed, Housing First approach, this role provides coaching, case management, resource connection, advocacy, and crisis support to help families build stability and thrive.

Location:

Main Office in Oak Park, IL (206 Chicago Ave)

Schedule:

Full-time, 40 hours/week

Starting Salary: $49,000 - $51,000

No two days are exactly the same. A typical day might include:

• Meeting with a family in their home to check in on goals, provide coaching, and address emerging needs
• Helping a participant navigate a housing, employment, education, or family-related challenge
• Connecting families with community resources and coordinating services with internal and external partners
• Updating service plans, completing assessments, and documenting participant interactions
• Collaborating with colleagues to address housing stability concerns or prevent a potential crisis
• Supporting a participant experiencing emotional distress using a trauma-informed approach
• Responding to participant needs through New Moms' goal tracking platform and other digital coaching tools
• Participating in team meetings, professional development, or case consultation
• Facilitating an evening house meeting or community-building activity with residents
• Providing after-hours support as part of the Housing team's rotating on-call schedule

• Partner with 18 families, providing individualized, trauma-informed coaching and case management focused on housing stability, employment, education, and family well-being
• Conduct assessments, develop service plans, complete IM+CANS updates, and maintain accurate participant documentation within required timelines
• Conduct regular in-person home visits and support families through housing transitions, eviction prevention, crisis situations, and other challenges
• Connect participants to community resources and coordinate services with New Moms staff and external partners
• Build participant engagement and community through monthly house meetings, activities, and ongoing supportive communication
• Participate in the Housing team's rotating on-call schedule to provide after-hours support for participant emergencies
• Maintain IM+CANS certification and participate in the New Moms Coaching Model and ongoing professional development
• Participate in staff meetings, agency initiatives, and work groups; supervise volunteers or interns as assigned
• Maintain timely communication, uphold New Moms' values and service model, and perform other related duties as assigned

• A compassionate coach who believes everyone deserves a safe and stable home
• Committed to a Housing First approach and strengths-based, participant-centered services
• Comfortable building trusting relationships with families while maintaining appropriate professional boundaries
• Comfortable working independently as the only on-site housing team member at this location
• Skilled at navigating complex situations and providing calm, thoughtful support during times of crisis
• Organized and able to manage multiple participant needs, deadlines, and documentation requirements
• A strong communicator who enjoys collaborating with colleagues…