Airport Terminal Services Supervisor

Airport Terminal Services Supervisor

The Port is currently recruiting for one (1) vacancy in the classification of Airport Terminal Services Supervisor. Under direction, the position supervises, inspects, evaluates and directs the work of custodial staff engaged in cleaning and maintaining a variety of Airport facilities. The incumbent efficiently prioritizes, organizes, and directs the activities of a custodial unit including training custodians on best practices, and identifies and reports maintenance needs to ensure all Airport terminal facilities, curbsides and surrounding areas are in a clean, orderly and safe operating condition for all stakeholders.

The incumbent ensures all maintenance related requests are completed in a timely manner. Accomplishes related work as assigned.

Any one position may not include all the duties listed, nor do the examples cover all the duties which may be performed. Incumbent may perform other related duties at the equivalent level.

• Supervises the activities of an assigned shift of staff engaged in custodial work in Airport terminals; plans, organizes and directs the work of custodial staff.
• Conducts field checks of Airport terminal facilities and surrounding areas, including but not limited to curbsides, passenger boarding bridges and ramp areas of building interiors/exteriors daily to ensure they are in clean, safe and proper operating condition; conducts daily assessments of work areas for the completion of inspection reports.
• Maintains standard of performance and quality of service through routine audits and inspections of passenger and tenant facilities; recommends alternative methods of cleaning, scheduling and/or organizing for improvements to the Superintendent.
• Delivers custodial training program through presentations during briefings on a variety of custodial or operational related topics; coordinates with internal and external resources on various topics including but not limited to equipment operation, customer service, efficient methods of cleaning and safety; ensures staff receives all mandatory and recurring training.
• Enforces work quality and safety standards; recommends or takes action regarding discipline; writes performance evaluations and creates performance improvement plans.
• Evaluates work flow process and procedures; collaborates and leads staff to implement process and procedural improvements.
• Makes recommendations on the procurement of custodial supplies and equipment; maintains an inventory of custodial supplies and equipment; tracks daily usage of equipment and provides trends and ensures efficient utilization of Port supplies.
• Identifies non-emergency and emergency maintenance needs; collaborates with Airport Facilities staff on repairs and reports of inoperable terminal facilities.
• Prepares and tracks progress of Bills to Others (BTOs), Purchase Orders (POs), and work requests.
• Responds to and resolves public/passenger/tenant requests and concerns, particularly in the areas of safety, lost and found and maintenance; and customer complaints.
• Maintains safe work environment by ensuring staff adheres to safety protocols and procedures related to personnel and equipment; reports all spills and other chemical related incidents to appropriate staff; reports all workplace injuries; collaborates with Environmental Health & Safety staff to determine root cause and mitigate reoccurrence of injuries; report potential safety and security threats to appropriate airport staff.
• Provides reports and information to the Risk Management Department for the processing and resolution of passenger claims for damaged properties.
• Develops various memos, analyses, reports, correspondence, and bulletins including but not limited to evaluations of effectiveness and efficiency, capital equipment justification, discipline, policies and procedures, training matrix, staff evaluations, etc.
• Monitors budget throughout the year for the prudent and efficient use of funds; provides input for the development of the annual budget for department manager related to staffing, equipment, supplies, contractual services and other needs.
• Participates in organizing and coordinating special projects/events (e.g., filming, emergency and evacuation drills, holiday, and special event activities).
• Performs other related duties as assigned.

This position requires a combination of education and experience reflecting possession of the required knowledge, skills, and abilities. A typical combination would include graduation from an accredited community college with an associate's degree with major coursework in communications, business, education or a related field plus three years of progressively responsible experience in custodial service, including at least two (2) years in a lead or supervisory capacity.

Experience working in an airport administration environment is desirable. Knowledge of: safety practices and precautions pertaining to custodial work, including equipment handling, hazardous material and…