Field Service Engineer ​/ Technician

Here s the full copy-paste version for Linked In, plus the recruiter tagging fields.

Field Service Engineer / Technician Operations |

Reports to:

Sr. Director of Operations | Oakland, CA | Full-Time | Travel:
Up to 70% Compensation: $95,000–$125,000 base + stock options

Promaxo is a rapidly growing medical imaging, robotics, and AI technology company building the first fully integrated, point-of-care MRI platform for prostate cancer care — combining in-office MRI imaging, AI-assisted lesion detection, and robotic guidance to bring detection, biopsy, and treatment into a single clinical workflow. Built on over 230 issued patents, our compact MRI system holds FDA 510(k) clearance for MRI-guided prostate biopsy, and our team continues to develop the AI screening, robotic guidance, and targeted-treatment capabilities that will extend the platform.

We re a small, fast-moving medical device company based in Oakland, California, expanding our technical field operations to support U.S. commercial growth and international market entry, and we re looking for talented, mission-driven people who want their work to matter in the clinic.

Promaxo is seeking a highly skilled and customer-focused Field Service Engineer/Technician to support installation, calibration, maintenance, and repair of its point-of-care MRI systems at customer clinical sites. Reporting to the Sr. Director of Operations, this hands‑on, customer-facing role requires strong technical troubleshooting capability and electromechanical skill, and ensures Promaxo s MRI-guided prostate biopsy platform performs reliably in real-world clinical environments — directly supporting patient care.

You will document field events and provide feedback to engineering, operations, and quality teams to drive continuous improvement. This is a highly visible role well suited to a technically skilled individual who enjoys hands‑on work, travel to customer sites, and being part of a mission‑driven medical device company — whether an experienced technician or an early‑career engineer looking to grow with a rapidly scaling company.

• Install, configure, and commission Promaxo MRI systems at customer clinical sites, including uncrating, setup, calibration, verification, and on-site acceptance testing
• Conduct site assessments to ensure electrical, environmental, and space requirements are met
• Collaborate with facilities teams, contractors, and service partners to prepare customer sites

Preventive & Corrective Maintenance

• Perform routine preventive maintenance, mechanical alignment, diagnostics, coil checks, and system calibrations
• Execute corrective maintenance to resolve MRI system failures, subsystem malfunctions, image quality issues, firmware problems, and electrical/mechanical faults
• Diagnose and repair mechanical, electrical, and software-related equipment issues in the field, troubleshooting to identify root causes and restore system functionality

Clinical & Customer Support

• Provide on-site and remote technical support (phone, email, video, ticketing system) to clinical customers
• Support clinicians and technologists during go‑live, early adoption, and post‑installation phases
• Train users on system operation, imaging workflow, daily checks, and safety practices
• Represent Promaxo professionally and provide a responsive, high-quality customer experience

Technical Documentation & Reporting

• Maintain accurate service logs, visit reports, system configurations, and maintenance documentation
• Document service activities, parts usage, and issue resolution in Promaxo s quality, CRM, and ticketing systems in compliance with established procedures
• Document and escalate systemic issues to engineering and operations teams

Cross-Functional Collaboration

• Coordinate with the Sr. Director of Operations and Engineering on recurring issues and product feedback
• Provide field insights to design engineering, manufacturing, and product teams for continuous product improvement
• Participate in new product introduction (NPI) builds, testing, and validation as required
• Maintain service tools, test equipment, and spare parts inventory

• Bachel…