General Manager

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick‑service restaurant industry, you take pride in supporting the Owner in the day‑to‑day operations of a fast‑paced restaurant.

Your 3+ years of quick‑service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members make you an ideal candidate for this role.

Responsibilities:

Managing labour costs through effective scheduling and floor management

Controlling food and paper costs using order guides

Ensuring that product launches and promotions are executed with perfection

Resolving guest issues, as well as working with your team to minimize issues

Participate in the recruitment process

Training new Team Members

Monitor weekly and monthly inventories

Prepare and provide restaurant Team Members with performance reviews

Train, remind and encourage Team Members to follow all Health & Safety policies and programs we have in place

Coach and discipline Team Members as needed

Be a leader and always lead by example by following all Tim Hortons policies and procedures

Plan, organize, direct, control and evaluate daily operations

Balance cash and complete balance sheets

Complete cash reports and related forms

Foster a positive work environment through leadership and example

As a multi‑unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

Competitive wages

Quarterly performance‑based bonus program

Company RRSP matching program

On the job training

Incentive and recognition programs

Community involvement opportunities

Discounted food and drink while working

Health and dental benefits for qualifying employees

The ability to participate in the Team Tim Horton's Scholarship Program

Advancement opportunities at the restaurant, operations, and head office level

Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

Salary $51,000 - 65,000

Bonus pay up to $10,000

Group Insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

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