Robotics Test Technician

Robotics Test Technician

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily
. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more
—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Position Summary

The Robotics Test Technician supports the deployment, operation, and optimization of robotic floor-cleaning systems at both customer and KBS locations. This hands‑on role involves configuring robots, performing robot testing, training cleaning teams, troubleshooting technical issues, and monitoring daily performance to ensure high operational standards. The ideal candidate is detail‑oriented, tech‑savvy, and comfortable working in dynamic environments. Bilingual fluency in English/Spanish is required, and experience in commercial cleaning or robotics is strongly preferred

Essential Duties and Responsibilities

Responsibilities may include but are not limited to:

• Execute test plans and robot evaluations onsite in the KBS office in Dallas, TX
• Assist operations team with setup and validation of robotic floor scrubber and/or vacuums, including onsite mapping, scheduling, and troubleshooting
• Assist in training cleaning staff and site teams on proper robot operation, safety protocols, and general troubleshooting
• Support Zone Managers and Supervisors with deployment and integration at customer locations, ensuring robots are correctly configured and tested
• Observe and monitor robot performance during real‑time operations to ensure efficiency and compliance with cleaning protocols
• Identify, troubleshoot, and escalation any mechanical or software issues that arise
• Provide feedback using site‑specific observations to enhance cleaning protocols
• Document test observations, metrics, and evaluation scores using KBS's standardized testing templates and tracking tools, ensuring consistency across sites and testers.
• Conduct routine maintenance checks, software updates, and hardware inspections to ensure consistent uptime

Additional Duties and Responsibilities

• Support post‑deployment follow‑up as needed including map refinements, additional training needs, and performance optimization
• Serve as Robotics Field User Subject Matter Expert

Knowledge, Skills, and Competencies

Knowledge

• Understanding of janitorial processes and cleaning equipment

Skills

• Excellent written and verbal communication (Spanish/English)
• Confident using new technology
• Able to troubleshoot and solve technical issues
• Strong attention to detail

Competencies

• People focused with a commitment to excellent service
• Flexibility and adaptability with working in non‑standard shift schedules
• Knowledge of and adherence to safety and compliance standards

Educational Qualifications/Job Experience Requirements

Education

• High school diploma or equivalent

Experience

• 1 year of experience in a technical role required
• Bilingual in English and Spanish is required
• Experience in commercial cleaning and knowledge of cleaning protocols and equipment
• Experience supporting retail cleaning operations in high‑traffic environments
• Experience with robotics or automated systems is a plus

Working Conditions/Physical Requirements

Schedule:

• This role supports our on‑site cleaning teams, so schedules are variable and may include various shifts; day and overnights
• There may be a need for on‑call support outside of regular working hours to address urgent issues and/or critical incidents

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• Ability to stand, walk, kneel, or crouch for extended periods
• Comfortable lifting up to 50 lbs (tools, robot components,…