Service Technician

Job Summary

Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry. With locations in Spruce Grove, Alberta;
Lindon, Utah;
Oklahoma City, Oklahoma;
Pennsylvania/New York and in Victoria and Houston, Texas. We are seeking a results‑oriented Service Technician.

• Collaborate with Sales on customer initiatives, training and other business development related activities.
• Assist and collaborate sales team with responses to technical requests and documentation support (time tickets, combustion reports).
• Provide weekly status updates on open sales orders and direct completion activities as required.
• Become subject matter expert on all Profire products. Train with manager, peers, technicians, engineering and self.
• Ensure accurate, safe, efficient and professional service on and with Profire products:
  • Installations
  • Burner Maintenance
  • Combustion Analysis
  • Warranty & Repair
• Interface with customers in a collaborative manner.
• Provide professional and accurate technical support to customers and users of Profire products.
• Be available to provide technical support, facilitation of customer service call outs including after hours and weekends.
• Ensure that all service tickets and work orders are complete and accurate.
• Ensure profitability of service team by properly billing out technicians for all installation, service call, burner maintenance etc.
• Work to ensure end of month closure for all service projects to ensure timely customer invoicing.
• Contribute to the sales process within territory by attending meetings when required and ensuring service team conveys professionalism, reliability and accuracy.
• Coordinate effort with Regional Sales Manager and Territory Sales reps.
• Work with our Business Development group in seeking out new opportunities outside of oil and gas.
• Participate in the sales process including quoting, initial implementation and service follow‑up.
• Train installation partners on Profire Installations, operation and trouble shooting.
• Monitor technician inventory levels.
• Responsible for post‑installation follow‑up with customers.
• Conduct field completion and work evaluation of technician work to ensure brand standard is achieved.
• Report sales referrals to Regional Sales Manager.
• Ensure technician part lists are accurate and ready to perform work orders.
• Help in the growth of our service team throughout Canada and USA.

• Demonstrated field installation expertise.
• Ability to comply with all customer requirements for onsite work, including background checks and drug tests.
• Mechanical and electrical inclination.
• Technical degree/Trade diploma or equivalent experience.
• Willingness to travel.
• Ability to collaborate and problem solve with other intercompany departments.

• Valid Driver's License required.

• Travel will be required, as necessary, to support the business; must have the ability to travel across borders.

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.
• Light Work:
  Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme…