Field Service Technician

Field Service Technician - Mission Completion Products (MCP)

Primary Responsibilities

* Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps, frac hoses, and other products supported by the Mission Completion Products (MCP) group.

* Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.

* Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.

* Disassemble equipment to inspect components, identify failures, and determine required repairs.

* Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment.

* Assist with actuator calibration, functional testing, and verification of control system components.

* Support system diagnostics to identify operational, performance, and reliability issues within PP&C equipment and associated systems.

* Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.

* Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may impact equipment performance.

* Determine root causes of equipment malfunctions using schematics, assembly drawings, work instructions, procedures, and testing methods.

* Request replacement parts as needed and install components according to engineering drawings, specifications, and work instructions.

* Ensure all work is completed accurately, efficiently, and with a strong focus on quality and workmanship.

* Prepare surfaces and components for assembly and testing to prevent damage and ensure proper equipment functionality.

* Perform operational and performance testing of repaired equipment to verify compliance with specifications and customer requirements.

* Serve as the primary PP&C field representative during new product trials and demonstrations at customer locations.

* Troubleshoot issues with new equipment in the field and provide detailed performance feedback to engineering teams to support product improvements and design enhancements.

* Identify barriers to adoption of new MCP technologies by gathering customer feedback and communicating field-user perspectives to internal stakeholders.

* Travel on short notice to customer locations to support equipment troubleshooting, resolve operational issues, and act as the NOV point of contact during customer non-productive time (NPT) events.

* Participate in training and development activities as identified by management.

* Perform additional duties and special projects as assigned.

Facility / Group-Specific Responsibilities

* Develop a comprehensive understanding of Mission Completion Products product lines and applications.

* Become proficient in MCP service procedures, operational processes, and quality requirements.

* Establish familiarity with MCP engineering teams, product line managers, and new product development personnel.

* Become proficient in the use of applicable NOV software systems, ERP platforms, and service applications.

Education & Experience Qualifications

Required

* Valid driver's license with the ability to pass a three-year driving history review.

* High School Diploma, GED, or equivalent; alternatively, five (5) or more years of relevant industry experience.

* Experience using hand tools, torque wrenches, power drills, and other standard mechanical service tools.

* Basic understanding of hydraulic systems, electrical components, and equipment diagnostics.

* Strong mechanical aptitude with the ability to read and interpret technical drawings and procedures.

* Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.

Preferred

* Previous oilfield or energy industry experience.

* Experience supporting actuator calibration, equipment testing, and commissioning activities.

* Familiarity with Frac Protection Systems or other high-pressure safety systems.

* Understanding of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic testing equipment, and pressure-testing…