Field Service Technician

Field Service Technician - Mission Completion Products (MCP)

Primary Responsibilities

* Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps and frac hoses, supported by the Mission Completion Products (MCP) group.

* Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.

* Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.

* Disassemble equipment to inspect components, identify failures, and determine required repairs.

* Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment.

* Assist with actuator calibration, functional verification, and testing of control components.

* Support system diagnostics to identify operational, reliability, and performance issues within PP&C equipment and associated systems.

* Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.

* Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may affect equipment performance.

* Diagnose equipment malfunctions using observations, testing methods, schematics, assembly drawings, work instructions, and established procedures.

* Request, install, and verify replacement parts in accordance with engineering drawings, specifications, and work instructions.

* Ensure all work is completed accurately, efficiently, and with a strong commitment to quality. Prepare surfaces and components appropriately to prevent damage during assembly and testing.

* Perform functional testing and test runs to verify repaired equipment meets operational and performance specifications.

* Serve as the PP&C field representative during new product trials, acting as the primary point of contact for customers.

* Troubleshoot issues with new equipment and provide field performance feedback to engineering teams to support continuous product improvement.

* Identify barriers to customer adoption of new MCP technologies and communicate field-user perspectives to product development and engineering teams.

* Travel on short notice to customer locations to troubleshoot equipment, support critical operations, and serve as NOV's point of contact during non-productive time (NPT) events.

* Participate in training and development activities as directed by management.

* Perform additional duties and responsibilities as assigned.

Facility / Group Specific Responsibilities

* Develop and maintain a thorough understanding of Mission Completion Products product lines.

* Gain proficiency in MCP service procedures, operational processes, and best practices.

* Establish familiarity with MCP engineering teams, product line managers, and new product development managers.

* Become proficient in applicable NOV software systems, ERP platforms, and service applications.

Education & Experience Qualifications

Required

* Valid driver's license.

* Ability to successfully pass a three-year driving history review.

* High school diploma or equivalent; alternatively, five (5) or more years of relevant industry experience.

* Experience using hand tools, torque wrenches, power drills, and other common service equipment.

* Basic understanding of hydraulic systems, electrical components, and system diagnostics.

* Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.

Preferred

* Previous oilfield service experience.

* Experience supporting actuator calibration, equipment testing, and troubleshooting activities.

* Familiarity with Frac Protection Systems or high-pressure safety systems.

* Knowledge of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic pressure testing equipment, and associated testing procedures.

Job Requirements

* Ability to travel up to 50% of the time to NOV facilities and customer locations in support of service operations.

* Perform only those tasks for which appropriate authorization and training have been provided.

* Ensure all products and services meet established quality standards and comply with applicable QA procedures and work instructions.

* Perform all duties safely and responsibly to protect personnel, equipment, facilities, and customer assets.

* Learn, understand, and comply with all company Health, Safety, and Environmental (HSE) policies and procedures applicable to the role.

* Become proficient in the operation of equipment, tools, and service techniques used throughout the Mission service organization.

* Maintain a clean, organized, and professional work environment.

* Demonstrate professional communication and customer service skills when interacting with internal and external stakeholders.

* Adapt to changing priorities and support customer needs in both shop and field environments.

Behavioral Competencies

* Effective Communication

* Teamwork and Collaboration

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