Service Shop Supervisor

The Service Shop Supervisor is responsible for directing, planning, coordinating, and participating in performing customer service activities such as shop and maintenance, application and operational integrity.

• Implement policies for operating, such as hours of operation, workers required, duties, scope of operation, cleanliness of shop, and estimates for products and services provided.
• Work closely with PSSR’s and Sales Rep to provide solutions to customer requests.
• Promote a desired work environment between all divisions.
• Prepare work schedules and assign workers to specific duties such as maintenance and repair work to maximize customer satisfaction.
• Open and close work orders, take service calls and perform on-call duties as required.
• Ensure safety policies are upheld throughout the shop and the field.
• Analyze and resolve work problems, or assist workers in solving work problems.
• May perform activities of workers supervised.
• Pro-actively establish effective relationships and support others in achieving high performance.
• Demonstrate professional behavior, flexibility, and effective communication skills in interactions with others both internally and externally.
• Influence people rather than demand them.
• Exhibit professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Spend a large portion of the workday communicating orally in person and by phone.

• Requires four to seven years related experience and/or training or equivalent combination of education and experience.
• Possess hands‑on knowledge in most areas of responsibility.
• Ability to read, write, and interpret correspondence with other employees and customers, in verbal, written, and diagram form.
• Basic math skills.
• Apply independent judgment to situations while also working cooperatively to achieve solutions.
• Availability to work first shift, but flexible and willing to work weekend, holiday, and evening hours as needed to accomplish tasks by assigned deadlines.
• Tolerance for performing complex tasks while experiencing numerous interruptions.

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Enjoy working with awesome people.

While performing the duties of this Job, the employee is occasionally required to sit. The employee is frequently required to stand, walk, talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The employee will frequently be required to move around a production facility and to lift or move light to moderately heavy (0-50 lbs) items throughout the day.

The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, and vibration. Employee will work in an open warehouse area where the temperature varies greatly. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. Required travel up to 10%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.