Account Supervisor

Location: Brooklyn Heights

Are you an outstanding Commercial Cleaner, with the ability to take charge of the account, the other cleaners and all the finite details! We are growing, and looking for that eye for detail, sense of urgency, team player to help train, motivate and provide quality cleaning for our current and upcoming customers across northeast Ohio.

The Supervisor will work closely with the other Commercial Cleaning Leadership team members and the Operations Director to ensure that the janitorial staff (i.e. cleaners and floaters) provide quality services to clients. This position contributes both to the short and long-term customer relationships and expected level of service and is important to the growth and success of the organization.

As JVJ continues to grow, the need may arise to alter and/or change the below job description as seen fit to the current role.

Our Core Values: TRAITS:
Trust, Respect, Accountability, Integrity, Teamwork, and Safety

Duties and responsibilities:

The success of this department relies heavily on full disclosure and total transparency amongst the leadership team members. Duties assigned below are primary tasks to the Account Supervisor roles, but not limited to:

Operational Duties:

Create and uphold a positive work culture

Manage and document effective communication, disputes and conflicts, escalating when necessary to Human Resources Address any account problems or issues immediately and communicate all issues with Operations, documenting appropriately (HR, Billing, etc)
Professionally interact and coordinate with all level of staff members across departments and cross functionally

Ensure that all company equipment is in working condition and well maintained including vehicles

Perform any cleaning duties as needed

Restock consumable, chemicals and equipment so cleaning staff has sufficient supplies to effectively complete the scope of work Laundry responsibilities

End of shift reporting ensuring 100% coverage and complete satisfaction!

Employee Duties:

Document absenteeism (request or call offs), late arrivals, missed cleans, within the timekeeping system

Daily timeclock review of in/out punches, coded to correct department, etc. ensuring additional Drivers Logs are being turned in on time and filled out accurately

Conduct disciplinary action in conjunction and coordination with HR Effectively communicate any issues/concerns with employees accordingly; involving Training Specialist for retraining or update activities

Quality/Training Duties:

Acclimate new hires to the business and culture of JV Janitorial; be the brand ambassador through example and action

Training of newly onboarded talent, or reassigned cleaners; be prepared with necessary tracking forms and duty details outlined by the training policy and safety standards

Daily Routine, cleaning techniques

Timekeeping, time and paycheck approvals, etc.

Alarm Codes Emergency situations

Evaluate strengths and weaknesses of both cleaners and floaters through thorough inspections and client feedback; adhering to site visit schedule and scope of work understanding

Retraining for deficiencies in conjunction with Progressive Disciplinary Procedure Working in tangent with leadership team; develop effective training practices ongoing for career development, industry changes and sociadynamic updates to the environment (ie. Covid)

Schedule:

The cleaning industry requires your first shift availability for varying starting times based on client demand. An average day would entail morning hours, Monday – Friday; early am, until 2-3pm or until the work is complete. Additional weekend hours may be required, communicated in advance when necessary.

Skills/Ethics:

Confidentiality Professional business etiquette

Follow all guidelines, policies and procedures

Must be self-directed and able to complete projects with limited supervision

Highly organized and flexible

Ability to multi-task and meet deadlines

Excellent oral/written communication skills

Detail oriented and works with a high degree of accuracy

Adaptable and Versatile
- This is a cleaning supervisor role. Rolling up your sleeves to get the job done and leading by example is a requirement Critical
- Three to Five years (3-5) as an experienced Janitorial /Service Manager with an extensive background managing all aspects of janitorial operations with high customer/client contact Flexible
- Must possess a valid driver's license and clean driving record with the ability to travel from client site to client site throughout the course of the shift, spanning Northeast Ohio
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