HLD Maintenance Assistant

JOB SUMMARY

The Maintenance Assistant is responsible for maintaining and repairing the physical condition and safety of properties designated for permanent supportive housing (PSH) and other housing programs. The Maintenance Assistant will collaborate with other team members to perform general maintenance tasks, repairs, lawn care and other assigned duties to ensure the safety and functionality of our client’s physical environment. The ideal candidate will have a strong attention to detail, possess excellent problem‑solving skills, strong communication skills with people from all backgrounds, and demonstrate a proactive and efficient approach to maintenance tasks.

• Help identify and address maintenance needs, such as leaks, malfunctioning systems, or other safety hazards.
• Perform routine maintenance on plumbing, electrical, HVAC, and appliances.
• Repair or replace broken fixtures, doors, windows, and other physical components of the unit.
• Assist with the planning and execution of preventive maintenance programs, ensuring that all maintenance tasks are performed in a timely manner.
• Clean and/or replace filters, check water heaters, and test heating, cooling, and ventilation systems to ensure they are operational.
• Collaborate with the Director of Housing and Leasing as well as other team members to prioritize and complete work orders to ensure efficient use of resources.
• Address any health and safety hazards, such as mold, lead, or pest infestations.
• Prepare vacant units for new clients to ensure they are clean, safe, and move‑in ready. This includes but is not limited to moving furniture, painting, patching, sanitizing, repairing or replacing items, and inspecting systems for full functionality.
• Communicate with clients respectfully about upcoming repairs, maintenance schedules, service interruptions, and provide clear instructions on the proper use of appliances and systems.
• Demonstrate respect for client privacy and work in a manner that minimizes disruptions.
• Maintain accurate and detailed records of maintenance and repairs, including time, materials used, and any issues found during maintenance.
• Respond to after‑hours emergency calls on an as needed basis.
• Maintain the exterior grounds, including mowing lawns, trimming hedges, edging, and applying weed control and pest management treatments.
• Adhere to all safety protocols and guidelines while performing maintenance tasks, ensuring a safe working environment for all staff and visitors.
• Assist in maintaining a clean and organized maintenance office and storage areas.
• Perform other related duties as required.

• Basic knowledge of maintenance principles, including electrical, plumbing, HVAC, and general building systems.
• Proficiency in using hand and power tools, as well as common maintenance equipment.
• Strong problem‑solving skills and ability to troubleshoot maintenance issues effectively.
• Excellent attention to detail and ability to follow instructions.
• Good physical stamina and ability to lift heavy objects and perform manual labor.
• Strong communication and interpersonal skills, with the ability to work collaboratively within a team.
• Knowledge of safety regulations and practices related to maintenance work.
• Able to meet a flexible work schedule including occasional evenings, weekends, and/or on call for emergencies by phone as required.
• Able to excel in a diverse, collaborative team environment.
• Able to multi‑task and remain calm in demanding and unpredictable situations.
• Able to understand various Homeless Alliance operations and procedures.
• Able to meet face‑to‑face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Able to work and communicate with staff, clients and their families, donors, vendors, partners and other community agencies to meet their needs in a polite, courteous and cooperative manner, yet appropriately assertive as situations may demand.
• Displays a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess…