Medical Imaging Field Engineer - Oklahoma , OK

Position Summary

Customer Service Engineer – Oklahoma City, OK.

Service Area – Oklahoma City. Shift Requirements after onboarding/training: M-F, 08:00-17:00.

• You will be servicing AX/XP Imaging Equipment in the Oklahoma City, OK area. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Provides mentoring to other CSE’s on all competencies and responsibilities.

• Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Minimum high school diploma; technical Associate’s Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, able to work individually and within a team.
• Proficiency in necessary network applications and tools (including eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Can locate, read, and understand documents for install, set‑up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• 3-5 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical requirements:
  
  lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high‑reach, fine grasping manipulation, good vision, and ability to work alone.

Base Pay Range: $55,330 - $76,076. Commission eligibility may apply based on company plan. Commissions are based on individual performance and/or company performance.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Siemens Healthineers is committed to equal employment opportunity. Persons with disabilities are provided reasonable accommodations as part of the selection process.