Lead EVS Attendant

SUMMARY The Lead EVS Attendant will supervise EVS Attendants in the absence of the supervisor. Responsible for cleaning floors, furniture, windows, walls, following established policies and procedures to maintain high standards of cleanliness and sanitation throughout the facility. Must provide an exceptional experience for internal and external Guests and in both public and back-of-house areas. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.

Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.

Maintain appropriate paperwork, in accordance with department policies and procedures.

Ensure Team Members follow safety rules and regulations.

Conduct random inspections of public areas and office spaces and monitor Team Member performance.

Clean lobbies, casino, lounges, restrooms, corridors, and stairways.

Sweep, scrub, wax, and polishes floors.

Clean rugs, carpets, upholstered furniture, and draperies.

Dust furniture, artwork, and picture frames.

Wash walls, ceiling, and woodwork.

Wash windows, door panels, and sills.

Empty and clean wastebaskets and ashtrays.

Transport trash and waste to disposal area.

Replenish bathroom supplies when needed.

Reposition chairs, tables, etc. to their original positions.

Keep all public areas in the casino clean of any unused glasses, bottles, debris.

Report all defects in equipment, furniture, and fixtures to the EVS Supervisor or EVS Manager.

Clean and dispose of biohazard waste in proper equipment when required, which may include feces, vomit, and blood.

Offer support and assistance to other Team Members and departments.

Maintain knowledge of special events, hours of operation, and other pertinent information.

Must adhere to safety rules and regulations and applicable processes for safe operations.

Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

REQUIREMENTS, SKILLS & ABILITIES Must be at least 21 years of age.

Regular and reliable attendance.

Must be able to work in a fast-paced environment.

Ability to work cooperatively with all departments and all team members.

Ability to maintain a professional appearance and demeanor.

Ability to maintain high confidentiality.

Ability to independently manage multiple tasks in a professional manner.

Ability to work independently with minimal supervision.

Ability to prioritize tasks.

Ability to follow directions.

SUPERVISORY RESPONSIBILITIES This position supervises EVS attendants in the absence of the supervisor.

JOB DEMANDS Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds.

Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and…