Customer Support Technician II

Position Summary

As our Service Technician – Data Center Service, you will work with warranty related service issues for our Data Center product line. Provide service, guidance and technical expertise to end users and outside sales representatives.

Position can be based at any US location.

Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. Has integrity, works transparently and is recognized for treating others with respect. Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance-Driven Culture. Works collaboratively as one team in a Teamwork culture.

Enjoys embracing and igniting change as a catalyst for improvement. A “builder” who is comfortable in a continuous improvement culture. Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs to mitigate impact on customer’s building while minimizing financial burden.
• Work with building owners, general and mechanical contractors, engineers, and local service contractors on jobs.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to internal and external customers while maintaining a professional appearance and demeanor.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

• High school diploma or equivalent.
• Three to five years of experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred.
• Ability to travel approximately 85% of the time to various job sites for commissioning and warranty work.
• Superior analytical skills and attention to detail.
• Ability to read and interpret blueprints, plans, and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with a desire to exceed internal and external customer expectations.
• Ability to work independently and ensure jobs are completed correctly with outside technicians and to follow up on parts delivery.
• Preferred trade/technical school or certification.
• Product experience with industrial HVAC equipment or similar electromechanical products preferred.
• Strong experience in Microsoft Excel and Word.
• Intermediate experience with commercial projects.
• Building automation experience a plus.

• Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) plan with company contributions.
• 401K match.
• Benefits start day one.
• First year: 4 weeks vacation (accrued).
• Air-conditioned work environment.
• Making Nex Gen Products – Cooling the World’s Ever Expanding Data Centers.

Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To apply, please visit our career site at