Residential Broadband Technician

Company
Cox Communications, Inc.

Job Family Group

Technical Operations

Job Profile

Core Technology Tech I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Communication needs connection, and vice versa. At Cox Communications, we're hiring a Residential Broadband Technician to focus on both. You'll be more than just a technician - you'll be a gateway to the world, connecting residential customers to services everywhere.

Want to provide a world-class customer experience, make valuable connections and grow your career? Read on!

What's In It For You?

That's a great question. We're glad you asked because we love our answer and think you will too. Here's a little taste of our best-in-class benefits package and award-winning employee culture:

• We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
• New hires in this market are paid a starting hourly rate of $24.23 and are eligible for a top-notch bonus & incentive plans.
• We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
• You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account & Health Savings Account options, counseling for mental wellness and more.
• Looking to grow your family? Rest assured you'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
• Our employees enjoy discounts on computers, entertainment, travel and more.
  Continuing education and professional development are important, and at Cox we offer both.
• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

Our benefits packages are designed to support your unique needs for health and happiness. As an employee, you'll be able to explore our myriad benefits and select the ones that best support you and your family.

What You'll Do

You'll turn frown into smiles as you show up to install or repair our residential products and services.

You'll work fast and efficiently without sacrificing quality. This is what you love to do, and you do it very well! Here's a peek at your responsibilities:

• Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
• Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
• Monitoring Cox's current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
• Communicating with the Comm Center for onsite support and/or routing assistance.
• Interacting with customers and educating them regarding services and products.
• Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
• Ensuring that the quality of services meets or exceeds industry and
  company performance standards.
• Participating in team meetings as scheduled and attending job-related training.
• Working with alarms, low voltage electricity and color-coded wires.
• Maintaining accurate and high-quality recordkeeping of transactions.

Who You Are

You are all about connecting our customers to a world of possibilities and wonders. You have a broad skillset and strive for excellence in everything you do.

Here are some specific things we require you to have:

Minimum

• High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
• 18 years of age
• Valid state driver's license and a good driving record
• Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations - reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
• One year of work experience in a comparable field (e.g. related hands-on trade role)
• Minimum of one year of direct customer service experience
• PC and Windows…