Maintenance Technician

The Opportunity

We are seeking a skilled and dedicated Maintenance Technician to help ensure the safety, functionality, and overall satisfaction of our communities. This role blends hands‑on technical work with strong communication and customer service. The Maintenance Technician supports daily maintenance operations, responds to service requests, and helps create well‑maintained, welcoming living environments for residents. This is a high‑impact role for an individual who enjoys problem‑solving, takes pride in quality workmanship, and is committed to providing exceptional service to residents and staff across the community.

• Communicate professionally with residents, coworkers, and vendors to ensure maintenance requests are clearly understood and completed to high satisfaction.
• Support a positive work environment by collaborating with maintenance staff, sharing knowledge, and assisting teammates during high‑volume or complex projects.
• Represent the maintenance team with professionalism, demonstrating empathy, patience, and respect when interacting with residents and addressing their concerns.
• Participate in regular property walk‑throughs to identify maintenance needs, safety issues, and opportunities to improve the resident experience.
• Provide feedback to supervisors on recurring issues, resident concerns, and ways to improve maintenance processes or service delivery.
• Complete on‑call service requests by responding promptly, helping troubleshoot issues, and coordinating with teammates or supervisors when repairs need prioritization.

• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re‑ordering needs.
• Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked. This includes recording actions taken to remedy the situation.
• Supports cost‑cutting and expense control by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Complies with safety related laws and requirements, tool manufacturer requirements and reporting accidents and incidents promptly and accurately.
• Inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards.

• Completes assigned work orders generated from office staff and/or resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, making repairs and improvements in accordance with established policies, procedures, safety standards, and code requirements.
• Completes the "make‑ready" process to prepare vacant apartment homes for leasing and new move‑ins by completing the pre‑move‑out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, painting/cleaning and inspecting completed work.
• Conducts routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
• Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure‑washing breezeways and pool areas, performing general cleaning, and painting to common areas and apartments.

• 3+ years of maintenance experience.
• Exhibit good mechanical and technical skills (e.g., electrical, plumbing, HVAC, carpentry).
• Excellent organizational and problem‑solving skills.
• Strong communication skills and customer‑service orientation. Interpersonal skills to interact with employees or residents of the buildings in a pleasant and professional manner.
• Physical stamina…