Garage Safety & Guest Services Associate

Position Summary

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

Essential Duties And Responsibilities

Facility Maintenance

Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.

Position Summary

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

Essential Duties And Responsibilities

Facility Maintenance

Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.

Safety and Security

Demonstrate accountability by following instructions, completing tasks on schedule, and maintaining a safe work environment through proper equipment use, reporting hazards, and following safety procedures.

Customer Assistance

Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements.

Equipment and Signage Maintenance

Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned.

Incident Reporting

Document and report any maintenance issues, safety concerns, or suspicious activity to management.

Weather Preparedness

Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas.

Additional Responsibilities

Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Competency/Qualifications

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hospitality, Customer Service and Communication

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Education And Experience

High school diploma or general education degree (GED);
Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Physical Demands

Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Work Environment

Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Cell Phone Use

Employee…