Collections Analyst

We are seeking a Collections Analyst to join our Atlanta-based Credit and Collections team. This high-visibility opportunity is well suited to a proactive professional who brings persistence, sound judgment, analytical thinking, and a strong customer focus to a fast-paced business environment.

The Collections Analyst manages the full collection cycle for an assigned portfolio of business-to-business customer accounts. Key responsibilities include prioritizing accounts based on aging and risk, securing payment commitments, resolving invoice and payment issues, supporting dispute management and order-release decisions, maintaining accurate account records, and partnering across functions to improve cash flow and remove barriers to payment.

This is an onsite role at our GP HQ in downtown Atlanta, GA. While GP offers some remote work flexibility, there is a need for hybrid/weekly in-office presence for this role given the importance of fostering relationships and collaborating across several capabilities. We anticipate approximately three to four days per week in the office. We are seeking local applicants, or candidates that are willing to relocate to the area.

Based in Atlanta, Georgia-Pacific and its subsidiaries are among the world's leading manufacturers and marketers of bath tissue, paper towels and napkins, tableware, paper-based packaging, cellulose and building products. You may recognize our household brands, such as Brawny® paper towels, Quilted Northern® bath tissue and Dixie® cups and tableware. Its Georgia-Pacific Recycling subsidiary is among the world's largest traders of paper, metal and plastics.

The company operates more than 150 facilities and employs approximately 30,000 people directly and creates more than 80,000 jobs indirectly.

• Manage a portfolio of B2B customer accounts and execute timely, professional follow-up on past-due invoices.
• Review aging, account risk, balance exposure, payment history, and customer status to prioritize daily collection activity.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve payment obstacles.
• Research and resolve short payments, deductions, unapplied cash, credits, missing documentation, and account discrepancies.
• Investigate invoice disputes involving pricing, quantity, freight, tax, billing, or proof of delivery and coordinate resolution with the appropriate teams.
• Track promises to pay, payment plans, disputes, and follow-up actions through completion.
• Support credit-hold and order-release decisions by providing accurate account status, customer commitments, and risk information.
• Maintain clear, timely, and complete records of collection activity, customer conversations, disputes, and next steps in the system of record.
• Escalate high-risk accounts, repeated nonpayment, unresolved disputes, or policy exceptions to leadership.
• Prepare portfolio updates, aging commentary, and performance reporting; identify root causes and recommend process improvements.
• Contribute to team goals for cash collection, past-due reduction, dispute resolution, order-release responsiveness, and customer account health.

• Experience in B2B collections, accounts receivable, credit, billing, customer service, or a related finance function.
• Ability to interpret aging reports, customer statements, invoices, credits, payment history, and remittance information.
• Strong written and verbal communication skills, including the ability to navigate difficult conversations professionally and respectfully.
• Strong follow-through, organizational skills, attention to detail, and the ability to manage a high-volume workload with competing deadlines.
• Working…