Workplace Operations Manager

Workplace Operations Manager Job Description Summary

Our Workplace Operations Analysts are responsible for creating a workplace environment where employees in our local offices feel safe, secure, connected, and inspired. The aim is to foster an inclusive culture that attracts, engages, and retains Agoda’s talented workforce.

As a Workplace Operations Analyst, your primary objective is to ensure the seamless and efficient operation of the workspace, delivering tasks promptly and to a high standard. Your role is central to cultivating a productive, well‑organized working environment that supports the broader objectives of our clients. This includes prioritizing the wellbeing of our clients’ employees, ensuring they feel safe, supported, and empowered to perform at their best.

Based in the local office, you will play a key role in supporting day‑to‑day on‑site operations and responding to local business needs. You may also be required to provide remote support to other office locations and travel when necessary to ensure consistency across all sites.

In this role, you will deliver a broad range of projects, including enhancing workplace experience initiatives, strengthening health and safety programs, supporting employee onboarding and offboarding, and organizing engaging employee activities and events.

• Manage the operational aspects of the Facilities Management & Workplace Operations (soft & Hard) for our client, Agoda in alignment with the MSA.
• Manage hubs, remote office support as well as coworking offices and requirements for Working from Home business teams. This includes site visits to ensure Workplace Operations team visibility is maintained.
• Manage compliance relating to Workplace Operations
• Oversee and coordinate Health & Safety activities such as (but not limited to) office risk assessments, First aid training, evacuation & fire safety awareness
• Support the C&W’s sustainability objectives as well as Agoda’ s strategy of becoming the world’s most sustainable travel company by delivering sustainable offices
• Finance & Cost Management - Budget control, check accuracy, facilitate finance processes, vendor consolidation, consumables and office supplies
• Responsible for the vendor management of Workplace Operations (conducting monthly check in to review service delivery is aligned with KPI’s and SLA’s) Influencing the wider vendor team to meet Agoda’s objectives on a day-to-day basis
• Complete periodic reviews of supply chain including spend against budget
• Manage daily operations such as (but not limited to) post & legal mail processes and archived storage
• Manage relationships with external partners, e.g., building management, vendors for storage, cleaning, catering and other office-related activities and needs. Negotiate and manage vendor contracts, e.g. Work with our procurement teams and vendors to get bids, determine best fits for budget and project goals. Manage upkeep of office and facilities supplies and related budgets.
• Manage logistics of office reorgs and moves.
• Manage other ad‑hoc administrative requests and operative tasks within the office.
• Enhance administrative processes by identifying improvements and implementing solutions that save time and improve accuracy.
• Manage initiatives related to security and business continuity.
• Support procedures for visitors;
  Create a brilliant first-impression by coordinating front-desk activities, offering administrative support and welcoming employees and visitors.
• Partner to deliver creative and effective employee events, campaigns, and engagement initiatives that excite our employees in our local offices.
• Partner across teams to plan, organize, and coordinate business events both on- and off-site.
• Organize office activities and events, manage associated budget and catering or other needs.
• Create and implement strategies to enhance employee engagement, satisfaction, and retention.
• Manage internal communication channels to keep employees informed and engaged.
• Coordinate CSR initiatives that align with company values and engage employees.
• Organize volunteer opportunities, donation drives, and sustainability efforts.
• Conduct new hire orientations…