Hybrid Client Experience Coordinator Job Schaumburg Illinois USA,Administrative/Clerical

About Marsh McLennan Agency Midwest

Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As our Reception Coordinator with MMA Midwest, you’ll be the first person many people meet—whether they walk through our doors or call the office—so you’ll set the tone for the experience they have with our team. You’ll create a welcoming, organized reception environment, handle incoming calls with professionalism and care, and support colleagues across the organization with administrative tasks and special projects.

You’ll also help our production and service teams deliver a smooth client experience by supporting requests through our internal ticketing system, preparing client resource materials, assisting with mailings and presentations, and keeping key systems updated.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Bachelor’s degree in business, insurance, or a related field
1–2 years of experience in a reception, front desk, or administrative support role
Intermediate proficiency in Microsoft Office (including Word, Excel, Outlook, and PowerPoint)
Strong customer service and communication skills, including professional phone and email etiquette
Ability to stay organized, manage multiple requests, and prioritize work in a fast-paced environment
Experience supporting team projects such as mailings, presentations, spreadsheets, and event logistics
Comfort learning and using internal systems to research and enter client or prospect information
Ability to maintain a clean, organized reception and common area space while creating a warm, friendly experience for visitors

These additional qualifications are a plus, but not required to apply:

Ability to lift up to 50 pounds

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAMW

The applicable base salary range for this role is $44,800 to $83,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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