Centralized Leasing and Admin Specialist

Centralized Leasing And Admin Specialist

Continental Properties is looking for a Centralized Leasing and Admin Specialist to join our Operations team. As the Centralized Leasing and Admin Specialist, you will play a critical role in enhancing the customer experience and ensuring application accuracy by supporting the administrative and documentation process for new applicants. You will support our onsite community teams and elevate the overall prospect to resident experience, helping ensure customers move through the leasing journey smoothly, accurately, and confidently.

This includes reviewing applicant documents, confirming data accuracy, identifying potential fraud, and communicating with customers to ensure all required information is submitted. Your work directly contributes to stronger compliance, faster decision making, and greater consistency across our communities.

If you excel in organization, communication, and problem solving—and enjoy supporting both customers and onsite teams—this is an excellent opportunity to make an impact.

This position can work remote within any of our core markets (CO, MN, IL, WI, GA, FL, MI, AZ). Candidates must reside within one hour of a Continental community as this role will require periodic visits to supported communities and visits to our home office in Menomonee, WI.

Essential Responsibilities:

• Proactively manage outbound and inbound communication (phone, email, text) with applicants to gather required documentation within 48 hours of application completion.
• Thoroughly review and verify credit reports, income documents, and identification materials to ensure accuracy, completeness, and alignment with company standards.
• Verify the accuracy of applicant demographics and follow up with applicants to obtain missing or corrected information as needed.
• Monitor, track, and communicate documentation trends, accuracy patterns, and process gaps to Operations Leadership to support ongoing improvement.
• Partner closely with Community Managers to provide timely application updates and clearly outline next steps to ensure 100% document completion prior to approval.
• Perform additional responsibilities and support tasks assigned to meet business and operational needs.

Skills for Success:

• Associate's Degree required or equivalent experience
• One (1) or more years of apartment leasing experience preferred
• Strong written and verbal communication skills
• Comfortable navigating multiple systems and conducting system audits for accuracy and compliance
• Strong organization and time‑management to manage high volumes of applications and documentation deadlines
• Experience with Property Management Systems (PMS), particularly One Site, strongly preferred
• Proficiency in Spanish is a plus

Why You'll Love Life at Continental:

• Career Growth:
  You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness:
  Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
• Balance:
  We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
• Community & Connection:
  Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
• Culture of Belonging:
  The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
• Performance Incentives:
  
  Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
• Industry-Leading Benefits:
  Enjoy a…