Client Scheduling - Client Scheduling - Team Lead

Veritext, 1 North Franklin Street, Chicago, Illinois, United States of America •

Veritext, 1100 Superior Ave., Cleveland, Ohio, United States of America •

Veritext, 41 South High St., Columbus, Ohio, United States of America

Posted Friday, September 4, 2026 at 7:00 AM

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Providing our clients with exceptional service is the foundation of our business. As a Client Scheduling Team Lead (Midwest), you will m anage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

What you'll get to do:

• Own the scheduling process for depositions and proceedings across Vision, Front, Snap Scheduling, MyVeritext, phone, and workflow channels—ensuring every detail is accurate and complete.
• Coordinate seamless proceedings by confirming how all parties will participate—remote, in person, or hybrid—and arranging court reporters, videographers, locations, exhibit management, and other required services.
• Deliver exceptional client service by professionally supporting clients, court reporters, subcontractors, and internal teams while proactively addressing scheduling needs.
• Be the go-to scheduling expert, confidently resolving complex client and reporter questions, reviewing case connections, profiles, and standing orders, and ensuring assignments are set up for success.
• Drive Operational Excellence by consistently achieving high standards for notice entry, phone responsiveness, email conversations, data accuracy, and scheduling quality.
• Support and mentor the Calendar team by sharing expertise, assisting with training, holding check-ins, and helping newer team members master calendar processes and procedures.
• Help shape how we work by partnering with Calendar leadership on workflows, team collaboration, training initiatives, and regional and national projects that strengthen scheduling best practices.

The kind of teammate we're looking for:

• 2+ years of related experience
• Proficiency in MS Office required
• Proficiency in relevant software packages and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

Why You’ll Love Working at Veritext:

We believe great work starts with feeling supported—at work and beyond. Our comprehensive total rewards package is designed to support your health, financial well-being, career growth, and life outside of work.

• Competitive compensation & comprehensive benefits – Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
• Financial wellness – A matched 401(k),
  earned wage access
  so you can access a portion of your earned pay before payday, and employee equity and referral programs.
• Work-life balance – Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
• Mental health & wellness support – Extensive resources and
  benefits designed to help you feel your best
  and thrive personally and professionally.
• Learning & career development –
  Ongoing training
  , mentorship, and resources to help you continue building your skills and growing your career.
• A culture where you can thrive – Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas—with unique programs like
  Veritext Summer Camp
  and…