Strategic Account Director, Chicago

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We empower personal injury lawyers and victims to get justice they deserve using AI. Even Up is a fast‑growing vertical SaaS that helps law firms secure faster settlements and better outcomes.

$/yr - $/yr

Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

• Drive Growth & Retention:
  Prospect, develop, and close upsell and cross‑sell opportunities and contract renewals.
• Strategic Account Planning:
  Partner with Even Up product and executive teams to develop and execute long‑term success plans aligned with customer objectives and business outcomes.
• Own High‑Value Accounts:
  Lead a portfolio of 5–10 key accounts, ensuring they receive personalized, high‑touch support and strategic guidance.
• On‑site Client Engagement:
  Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment.
• Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

• Experience:
  
  5+ years in Strategic Customer Success or Key Account Management, preferably in high‑growth B2B SaaS startups.
• Account Expertise:
  Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
• Consultative Approach:
  Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes.
• Hands‑On & Autonomous:
  Comfortable navigating ambiguity and taking ownership—without needing constant direction.
• Collaborative & Internal Influence:
  Excellent cross‑functional communication—ensuring customer feedback is woven into product and service enhancements.
• Weekly Local Travel:
  Comfortable engaging with regular in‑person meetings, drop‑ins, trainings within a two‑hour drive.

Even Up has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page () or reputable job boards like our official Linked In or Indeed pages, and all official Even Up recruitment emails will come from the domains , , @ext‑, no‑ or no‑reply email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short‑term and long‑term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US‑based employees and RRSP for Canada‑based employees
• Paid parental leave
• A local in‑person meet‑up program
• Hubs in San Francisco and Toronto

Even Up is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.