Director, Commercial Optimization; Remote

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

US - IL - Chicago

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

The Opportunity

The Regional Director of Commercial – Performance Optimization is responsible for diagnosing commercial performance challenges and implementing targeted strategies to accelerate revenue growth and restore commercial health across underperforming and at-risk hotels in the Americas. This leader will identify business development opportunities, reset sales deployment, and enhance property-level sales execution to drive sustainable topline improvements.

Reporting to the Regional Vice President, Commercial Ramp Strategy & Performance, the Director will partner with hotel teams, Sales, Marketing, and Revenue leaders to develop integrated, data-driven sales recovery plans. The role requires a strategic sales leader who can engage directly with on-property and regional stakeholders to deliver impactful, measurable results while fostering long-term relationships with key customers and partners. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important:
People. We turn trips into journeys, encounters into experiences, and jobs into careers.

This is an exciting time to be  are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years.

This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits, which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

This role is responsible for driving top-line commercial performance across a portfolio of underperforming hotels. It ensures that commercial strategies are tailored to each hotel’s unique positioning and market dynamics to accelerate performance beyond the previous trajectory.

This individual…