Senior Client Services Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are actively seeking an exceptional candidate to join our team as a Senior Client Services Manager. This role is crucial to our organization, as you will manage the P&L and lead program transformation for GB’s highest profile client. As a trusted advisor, you will provide strategic guidance, deliver exceptional client service, and offer insights to improve program outcomes. Your expertise in insurance claims, strong leadership abilities, and exceptional client relationship management skills will be instrumental in executing the program transformation, ensuring outstanding service, and surpassing client expectations.

At Gallagher Bassett, we provide a wealth of resources throughout the organization to support you in delivering an optimal client service program and ensuring an exceptional client experience. This position offers remote work options and will involve some travel.

Responsibilities

• Work directly with Vice President of Client Services to manage high profile initiatives for one of Gallagher Bassett’s flagship clients
• Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals
• Coordinate projects and initiatives with cross-functional teams; helping facilitate action and drive results
• Work with analytics resources to identify performance opportunities through data discovery and hypothesis-based analyses
• Clearly communicate complex business problems and aligning solutions to executive level audiences
• Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained

Required:

• Bachelor’s degree in business, finance, or related field
• 2-4 years of relevant work experience in a business analyst, data analyst, project coordinator, or business strategy adjacent role
• Experience working on strategic, transformational, analytical type projects at speed and scale
• Strategic thinker, capable of navigating complex project landscapes and fostering significant improvements and efficiencies within a large-scale operation
• Strong problem solving and analytical background with the ability to question data or processes
• Proficiency in financial modeling, performing data analysis, reporting, and synthesis to translate information into action
• Experience translating complex initiatives into simple consumable formats for internal and external stakeholders
• Strong PowerPoint skills, drafting and developing quality presentations that communicate complex ideas, analyses, and recommendations
• Strong focus on continuous enhancements to deliver operational excellence.

Preferred:

• P&C Insurance experience
• Management Consulting experience

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And…