Sr. Procedure Writer

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

As a Senior Procedure Writer, you will be instrumental in advancing business process excellence across CIBC’s Private, Personal, and Digital Banking teams. You will partner with a broad range of subject matter experts and stakeholders to document, standardize, and continuously enhance business procedures. By working closely with business units and support functions, you will develop clear, actionable, and compliant procedures that foster operational efficiency, support regulatory requirements, and enable consistent, high‑quality outcomes.

At CIBC, we provide a flexible work environment to help you thrive. You’ll have the ability to manage your work activities within a hybrid work arrangement, balancing on‑site and remote work as required by business needs.

• Map and Document Processes: Analyze, document, and standardize business procedures by collaborating with stakeholders to ensure clarity and accuracy.
• Engage Stakeholders Effectively: Build strong relationships with subject matter experts and business partners, gathering input to create actionable procedures.
• Maintain Quality and Consistency: Apply standardized templates, style guides, and version control to ensure all procedures are clear, consistent, and compliant with regulatory and business requirements.
• Manage Projects and Priorities: Organize and track multiple tasks, ensuring timely updates and delivery of procedure documentation aligned with business needs.

• Strong written communication and documentation abilities
  , able to translate complex processes into clear, concise, actionable procedures.
• Experience in process mapping and improvement
  , identifying gaps and optimizing workflows.
• Proficient with procedure management and collaboration tools such as SharePoint, Confluence, or similar platforms.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Adobe.
• Excel at stakeholder engagement
  , collaborating effectively with subject matter experts and business partners.
• Possess project management skills
  , organizing and tracking multiple tasks to ensure timely delivery and alignment with business objectives.

• Bachelor's degree in English, Communications, Business, or a related field (3‑5 years of experience preferred).
• Experience in banking/financial services (credit experience preferred).
• Strong organizational skills to manage multiple projects and deadlines.
• Knowledge of compliance, risk management, and internal controls preferred.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $95,000 - $125,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

This position does not offer visa sponsorship.

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