Senior Consultant, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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As a member of CIBC’s team, the Senior Consultant, Business Effectiveness is a seasoned expert responsible for providing highly specialized advice, consultation, and expertise to leadership teams to improve client and employee experience. The role uses deep knowledge in their field of expertise to lead and manage projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products, or services.

The role exercises considerable judgement for decision making on complex issues, researching relevant data, and developing proposals and recommendations as well as resources needed to execute the work. The role analyzes situations and data using in-depth evaluation of intangibles with minimal precedent, preparing and presenting roadmap progress, issues, and recommendations for resolution to internal business partners and executives. The role provides innovative, original ideas, accountable to broadly defined policy objectives, championing CIBC values and providing support in a manner consistent with the highest quality standards and objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• Strategic Business Leader – Act as a specialized business operations owner, business consultant, liaison influencer, and implementer on various initiatives. Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness. Initiatives include but are not limited to product & service process/procedures development and support (including back office), service level agreements, and workforce planning.
• Strategic Advisor - Share strategies and tactics; ensure understanding of business objectives, upcoming changes, and address systemic operational issues. Implement resulting action plans as appropriate. Document and train on key areas of operational change to the frontline. Manage escalations from the frontline in operational areas. Host key focus groups of employees focused on improving operational effectiveness. Identify deficiencies to develop and implement enhancements/improvements and review for client service and cost improvements on a regular basis.
• Relationship & Partner Management - Develop and maintain productive relationships with designated business owners and lines of business peers, including but not limited to Process Solutions, Frontline Operations & Support, Retail Operations, and Technology. Work with leadership and the frontline to determine needs and provide appropriate support. Develop and manage relationships with management/senior management (including business leaders).
• People Management - Building team and individual capabilities by providing development opportunities, providing fair and accurate feedback, and creating a positive environment by leading by example.

• You can demonstrate 5+ years of experience in financial services or project management with an understanding of channels, process, products, technology & operations, back office, and business controls. You have well-developed project management and strategic business-planning skills with the ability to develop plans/tactics to support strategies & objectives.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You understand that success is in the details. You notice things that others don’t. Your…