Senior Director, Ecommerce Online Pharmarcy

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is looking for a Senior Director of Ecommerce to own the performance, growth, and day-to-day execution of Covetrus’ online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will work with cross-functional teams spanning marketing, merchandising, product, technology, and operations to further scale a high-growth digital business serving veterinary practices and pet owners.

This is a senior leadership role with real P&L responsibility and broad influence across the organization.

• Own the ecommerce and revenue plan for the online pharmacy business
• Drive growth across acquisition, conversion, retention, and average order value
• Translate company goals into clear ecommerce priorities and execution plans
• Identify new growth opportunities across channels, partnerships, and product mix

• Own the end-to-end customer journey, from first visit through reorder and subscription
• Partner with Product and UX teams to improve site experience, checkout, and mobile performance
• Use data and testing to continuously improve conversion rates and engagement

• Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments
• Partner closely with Marketing on paid media, lifecycle, and on-site campaigns
• Ensure strong alignment between traffic strategy and on-site experience

• Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention
• Use insights to guide prioritization, investment decisions, and forecasts
• Clearly communicate performance and tradeoffs to executive leadership

• Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution
• Balance growth initiatives with operational realities unique to pharmacy and regulated products
• Act as the connective tissue across teams to keep priorities aligned and moving
• Partner with product on developing a multi-year roadmap and prioritization

• Build, lead, and develop a high-performing ecommerce team
• Set clear goals, expectations, and accountability
• Create a culture focused on results, learning, and continuous improvement

• Consistent revenue and margin growth across the online pharmacy business
• Improved conversion, retention, and customer satisfaction
• Clear, disciplined execution against an ecommerce roadmap
• Strong collaboration across Product, Marketing, Technology, and Operations
• A motivated, accountable team that knows what success looks like

• Undergraduate degree with a master’s in computer science or business desired

• 10+ years of ecommerce or digital business experience, including senior leadership roles
• Proven ownership of a high-volume ecommerce P&L
• Strong strategic and operational balance to craft high-level digital strategies and execute hands‑on digital performance plans across a variety of audience/entry channels
• Strong background in conversion optimization, digital merchandising, and customer LTV
• Experience working in regulated, complex, or fulfillment‑heavy environments strongly preferred
• Data‑driven decision maker who is comfortable with ambiguity and tradeoffs
• Comfort with using data and analytics to guide strategy and measure performance
• Strong communicator with excellent planning and execution skills
• Track record of leading cross‑functional teams and influencing without direct authority

The physical demands…