Client Implementation Manager

Job Responsibilities and Requirements

The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes overall accountability for the successful new case installation of employee accounts that have core Life, Disability, Absence and/or Voluntary benefits. He/she will drive the process through a combination of direct involvement, partnership with account management, and influence and coordination with internal partners.

Relationship Management includes providing leadership and subject matter expertise to new clients to ensure successful implementation, enrollment and ongoing support for assigned clients/territories. They will lead new client installation calls for assigned clients/sales offices, proactively communicate to the client to ensure appropriate setup and understanding of systems, tools and processes, including billing, contracts and web tools, identify, research and coordinate resolution of client-level issues, interface with IT and service teams to develop solutions to broker and client’s specific needs and proactively communicate/document potential issues, coordinate training and communication strategy, act as a liaison between client/broker/HR platform and internal resources, develop and maintain cooperative partnerships with administrative office departments and work closely with regional sales staff and implementation & home office counterparts, lead discussions at routine client meetings (with manager approval of agenda), create and deliver new client administrative kits, coordinate fulfillment, tracking, billing, and inventory processes for all enrollment communication materials, perform enrollment resource/logistical coordination for extra-territorial and multi-site clients, set up data transfer with internal and external resources, work with marketing to ensure appropriate delivery of client materials, collaborate with team members and management to recommend and implement improvement opportunities, and make decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

They must understand the company and its key business drivers, use this knowledge to guide their work, and expand conceptual knowledge in their discipline with willingness to share with others.

• Bachelor’s Degree in Business, Marketing, and/or Communications is preferred.
• An MBA or advanced degree in a related field is preferred.
• Minimum of 3-5 years of directly related experience is required.
• Superior organizational, multi-tasking, influencing and presentation skills are required.
• Strong written and oral communication skills required.
• Ability to demonstrate internal diplomacy/influencing skills with sales, service and cross-functional areas including underwriting, claims and administration.
• Professional business demeanor and ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.
• Ability to thrive in a fast-paced environment, multi-tasking skills and work in an autonomous manner.
• Proficient in Microsoft Office products and ability to master applicable systems and processes.

• Base salary range: $68,640.00 – $85,800.00 annually (Schaumburg, IL). This range covers only base pay and excludes commissions or incentive awards.
• Ability to travel: up to 25%.
• Annual performance bonus for all team members.
• Generous 401(k) company match that is immediately vested.
• Choice of three medical plans (including prescription drug coverage).
• For high-deductible health plan enrollees, company contribution to Health Savings Account.
• Multiple options for dental and vision coverage.
• Company-provided Life & Disability Insurance.
• Paid parental leave and adoption assistance.
• Hybrid work arrangements for eligible roles.
• Tuition reimbursement and continuing professional education.
• Paid time off – new hires start with at least 20 days of PTO per year plus nine company-paid holidays; PTO may increase with tenure.
• Volunteer days, community partnerships, and employee assistance program.
• Employee Resource Group program.

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.