SSR Account Manager - Remote

At INDI, we’re passionate about empowering individuals and businesses worldwide. Our cutting‑edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

The SSR Account Manager will serve as the primary point of contact for a portfolio of 40‑45 small and mid‑sized clients, focusing on maintaining client satisfaction, managing proactive relationships, and identifying potential risks to ensure smooth client interactions.

• Owning day‑to‑day client interactions and conducting systematic check‑ins at 30/60/90 day intervals.
• Monitoring client satisfaction and escalating risks to senior leadership.
• Tracking key updates and maintaining comprehensive internal records.
• Supporting internal coordination with Delivery and other teams.
• Contributing to client retention and referral initiatives.

• Experience:
  
  2+ years in Customer Success, Account Coordination, or similar roles.
• Industry: Preferably in software outsourcing or recruiting services.
• Domain Knowledge:
  Familiarity with Software Development roles.
• Account Management:
  Experience managing high‑volume accounts.
• Travel:
  Availability to travel 20% of the time.

• Fully Remote:
  Work from anywhere in the world.
• Competitive Compensation:
  Excellent package including base salary and commissions well above market average.
• Home Office Setup:
  Complete hardware provision for your workspace.
• Flexible
  
  Hours:
  
  Design your own work schedule for optimal work‑life balance.
• Healthcare:
  Comprehensive coverage including Vision and Dental.
• Financial Planning: 401(k) Plan and Life Insurance.
• Paid Leave: PTO, parental leave, and special leaves.
• Dynamic Work Culture:
  Innovative and multicultural environment.
• Career Growth:
  Opportunity to develop at the speed of your learning curve.
• Support:
  Strong sales operations and coordination teams.
• Elite
  
  Collaboration:
  
  Work with top‑tier professionals.
• Professional Development:
  Resources to help you thrive.

If you are interested in being part of a team composed of the best professionals and working 100% goal‑oriented in an innovative environment, do not hesitate to apply!