Partner Documentation Manager

So, what’s the role all about?

The Partner Documentation Manager will define, standardize, and scale the way we document and communicate processes across the Global Partner Organization. This role translates complex workflows, partner program mechanics, and system interactions into clear, structured, and usable documentation. You will collaborate with Partner Programs, Operations, Enablement, Sales, and Systems teams to ensure all processes are consistently documented, version‑controlled, and aligned to business objectives.

• Define standards for process documentation and SOP creation
• Translate complex workflows into clear SOPs, playbooks, and process maps
• Support development of global documentation frameworks and templates
• Capture and document current and future state processes
• Build and maintain process maps across partner lifecycle activities
• Maintain centralized knowledge base documentation
• Align documentation with CRM/PRM systems and workflows
• Document process updates, launches, and system changes
• Create quick‑reference guides and enablement content
• Identify gaps and improve documentation quality

• 2–3 years of experience in technical writing, process documentation or SOP development
• Ability to translate complex concepts into structured, user‑friendly documentation
• Experience with process mapping and workflows
• Comfort working with cross‑functional stakeholders
• Strong attention to detail and documentation accuracy
• Excellent written and verbal communication skills
• Experience with documentation tools and AI tools (e.g., Confluence, SharePoint, Lucidchart, Claude, Copilot)
• Organized and structured thinker

• Exposure to partner programs or sales operations
• Familiarity with CRM/PRM systems
• Experience working with global teams
• Basic process improvement understanding
• Knowledge base management experience

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

• NiCE software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
• Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.