Client Success Associate; Chicago

Position: Client Success Associate (Chicago-based)
seo Clarity is seeking a Client Success Associate (Chicago Based) to join our growing organization and develop into a trusted partner supporting enterprise level client relationships, onboarding initiatives, and platform adoption strategies. This is an ideal opportunity for someone early in their career who is eager to build expertise across customer success, SaaS technology, digital marketing, analytics, and enterprise SEO consulting.

Through hands on training, mentorship, and exposure to multiple departments, you will gain a strong understanding of how enterprise organizations leverage data, search intelligence, and digital strategy to drive business growth. If you are naturally curious, analytical, collaborative, and excited to learn within a fast moving technology environment, this role will provide exceptional exposure and long term growth potential! Client Success Associate (Chicago based) Perks & Benefits
* Competitive Compensation   base salary range from $50,000 to $55,000 (not a commission driven role).
* Robust Benefits Package   a well rounded package designed to support your health, financial security, flexibility, and long term growth, including major medical, dental, and vision coverage, company sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
* Perks That Support You   a continuous learning stipend, paid parental leave with extended work from home flexibility for new mothers, company wide celebrations, and an annual global summit that brings teams together.
* Snack & Beverage Fuel   a fully stocked kitchen with snacks, drinks, and grab and go options to keep energy high and focus sharp throughout the day.
* In Office, Hybrid Schedule by Design:
our team comes together in our Downtown Chicago office Tuesday through Thursday for high impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
* Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
* On Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on site café/restaurant, along with lobby services including a sundry shop, ATM, and Fed Ex Office.
* Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
* Fitness & Commuter Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
* Community & Tenant

Experience:

tenant programming, shared amenity spaces, and unique building features such as its on site beehive sustainability program. Client Success Associate (Chicago based) Requirements
* 1+ years of experience within a Client Success, Customer Success, Account Management, Client Services, Customer Support, SaaS, digital marketing, or other client facing professional environment strongly preferred.
* Experience presenting information within team settings, training environments, or client facing discussions.
* Strong analytical mindset with interest in enterprise SaaS technology, digital marketing, search behavior, analytics, customer success, or SEO environments.
* Strong verbal and written communication skills with the ability to communicate professionally and confidently across internal teams and client facing environments.
* Strong organizational and time management skills with the ability to manage multiple priorities, deadlines, and follow through effectively.
* Proficiency within Microsoft Office and ability to learn new technologies, systems, and business concepts quickly within a fast moving environment.
* Comfort operating within collaborative, client facing, and cross functional business environments.
* Strong problem solving skills, attention to detail, and willingness to take initiative.
* Demonstrated curiosity, coachability, accountability, and enthusiasm for continuous learning and professional growth. Client Success Associate (Chicago based) Responsibilities
* Participate in hands on onboarding, training, and mentorship programs to develop expertise across seo Clarity s platform, services, operational processes, and enterprise client environment.
* Shadow and collaborate with teams across Client Success, Technical Services, Product, Marketing, Sales, and Value Enablement to understand the full enterprise client lifecycle and broader SaaS business operations.
* Develop a strong understanding of the Client Journey, including onboarding milestones, platform adoption, training strategies, retention initiatives, and long term client success outcomes.
* Attend and actively participate in client calls, onboarding sessions, platform demonstrations, training…