Referral Relationship Manager

Referral Relationship Manager (RRM) serves as a key liaison between Premier Veterinary Group
- Chicago and the referring veterinary community, driving hospital growth through strategic relationship management, outreach, and engagement.

This role is responsible for cultivating strong partnerships with referring veterinarians and key decision-makers, while also leading the planning and execution of referring DVM and client engagement events, marketing initiatives, and community partnerships. The RRM leverages data, insights, and relationship-building to improve referral performance, enhance the referral experience, and support hospital growth.

Working collaboratively with hospital leadership, marketing partners, and cross-functional teams, this position balances field engagement, strategic planning, event execution, and administrative coordination in a fast-paced, service-oriented environment.

This position has a dual reporting structure, reporting directly to the Referral Group Manager (functional manager) with a secondary reporting line to the local Hospital Director.

We are currently hiring two RRMs to support our Chicago market—one focused on the North region and one on the South region. Each RRM will primarily support either the Chicago North or Chicago South territory, building strong relationships within their assigned region while contributing to overall market growth.

• Annual Base Pay: $75-80K annually
• Schedule:
  
  ~40+ hours/week, including ~3.5 days in the field engaging referring practices and 1.5 administrative day at the hospital or home office.

• Develop and execute referral outreach strategies aligned with hospital performance goals and market opportunities.
• Build, maintain, and grow strong relationships with referring veterinarians, practice managers, and key decision-makers.
• Maintain a consistent engagement cadence through in-person visits, phone, email, and events, tailoring outreach to individual practice needs.
• Serve as the primary point of contact for the referring community, ensuring timely, professional communication.

• Plan and execute CE programs, symposiums, hospital tours, open houses, and referring practice recognition events.
• Track event performance, attendance, referral impact, and ROI.
• Manage and grow community partnerships, including shelters, emergency responders, and local organizations.

• Partner with hospital leadership and marketing teams to develop and execute campaigns promoting services, clinicians, and hospital capabilities.
• Leverage centralized marketing resources to support local growth initiatives.
• Collaborate on development and distribution of marketing collateral and engagement campaigns.

• Utilize CRM systems, referral dashboards, and analytics tools to track performance and inform strategy.
• Develop and execute a quarterly Joint Business Plan (JBP) outlining growth objectives and key initiatives.
• Analyze market trends and competitive landscape to identify opportunities and risks.
• Maintain deep knowledge of hospital services, specialties, and differentiators.

• Monitor and evaluate the referral experience to identify gaps and improve service delivery.
• Partner with hospital leadership to resolve issues and enhance referring veterinarian satisfaction.

• Manage referral engagement and marketing budgets and track performance against plan.
• Maintain accurate activity tracking, reporting, and documentation.
• Participate in hospital workflow shadowing (initial and ongoing) to stay current on services and operations.
• Support hospital leadership and growth initiatives as needed.

• Mission-Driven: Inspired to improve the lives of pets and people.
• Grit & Resilience: Thrives in a fast-paced, dynamic environment.
• High Standards: Demonstrates accountability and pride in high-quality work.
• Curiosity: Seeks continuous learning and creative solutions.
• Self-Starter: Works independently and drives results.
• Relationship-Orie…