Account Svcs-Sr Mgr

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...The Customer Success Manager role is part of our Customer Success organization and will ensure the success of a portfolio of our enterprise customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer.

You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest.

You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients' business goals, driving greater business value and executive alignment between our company and the client.

Some key responsibilities and objectives of the position include:

• Ensuring your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution, you'll identify and internally communicate new Verizon Connect product expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.

• Effectively networking an account from the executive level down, in order to achieve successful execution of the customer's strategy.

• Developing a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs. Creating and managing verifiable business outcome projects with multiple customer stakeholders.

• Understanding and presenting industry best practices and the evolution of Verizon Connect product and platform functionality, courses and administrative services integral to the customer's success.

• Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.

• Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.

• Providing the Verizon Connect internal teams with feedback for the improvement of existing products and the development of future products.

• Coordinate and conduct Quarterly Business Reviews, , Executive Briefings, and various executive onsite meetings, conduct weekly status calls, participate in other weekly status calls

• Assist customers by managing various projects to remove obstacles, resolve significant issues, and oversee customer projects.

• Help develop and be a leader within the customer's Account Team. Collaborate with peers to drive results.

* Where you will be  this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we're looking for...You enjoy solving complex problems. You can skillfully defuse the situation, isolate the core issue and address the customer concerns. You have a knack for providing professional and clear answers to customer requests. You are energized by the challenge of identifying new opportunities.

• You need to have

• Bachelor's degree or four or more years of work experience.

• Seven or more combined years of telematics, fleet safety and software as a service work experience.

• Enterprise customer success or sales experience

• Even better if you have one or more of the following:

• Worked in a client facing role and resolved operational problems.

• Managed and negotiated with internal and external organizations.

• Complex contract negotiations

Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours 40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are…