Customer Success Account Manager

Position Overview

The Customer Success Account Manager serves as the primary operational partner for assigned strategic accounts, ensuring alignment between customer demand, internal operations, and business objectives. This role is responsible for driving customer success through proactive forecasting, operational planning, cross‑functional collaboration, and continuous process improvement to deliver exceptional service and operational execution.

• Partner with strategic accounts to manage demand forecasting, pipeline visibility, inventory planning, and production readiness to support ongoing business and future projects.
• Serve as the primary operational contact for customers and distributors by leading routine business reviews, communicating updates, and ensuring proactive support throughout the order lifecycle.
• Monitor order activity, shipment risks, and operational challenges while collaborating with internal teams to resolve issues and support successful project execution.
• Collaborate cross‑functionally with sales, pricing, supply chain, product management, and other internal stakeholders to support customer requirements, pricing requests, and project execution.
• Drive operational excellence by analyzing account performance, improving processes, maintaining accurate reporting and forecasting data, and ensuring execution to established service level expectations.

• Education:
  
  Bachelor’s Degree required, or relevant equivalent experience in lieu of degree.
• Experience:
  
  2-4 years in a related role providing support to clients and sales teams.
• Skills:
  
  Strong time management, communication, and organization skills.

• Competitive pay:
  Expected annual base salary range of $60,000 - $80,000. This role qualifies for a sales incentive plan.
• Robust Total Rewards Program includes health, financial benefits, and more.
• Work‑life balance:
  Flexible work options; 50% of the time in‑office, schedule based on manager’s discretion.
• Generous time off:
  Vacation, sick days, holidays, and a volunteer day.
• Retirement: 401(k) match and profit sharing; growth and development opportunities.
• Parental leave.

We’re an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full‑time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in‑person interview as part of the hiring process.