CX Strategy & Ops Lead (Remote
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-15
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Ka'Chava
Remote/Work from Home
position Listed on 2026-08-15
Job specializations:
-
Business
Client Relationship Management, Customer Success Management -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Ka'Chava is seeking a Customer Experience Manager to serve as the operational backbone of the CX department. You will own people, vendor relationships, and performance outcomes to drive a proactive, strategically connected CX function across the business.
The role sits at the intersection of customer insight and internal collaboration, building reporting rhythms, escalation paths, and strong internal partnerships to ensure customer signals drive meaningful action.
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