Program Coordinator, Provider Operations
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-18
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Business
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Healthcare
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.
Ready to join our quest for better?
Northwestern Medicine has an exciting opportunity for a Program Coordinator to work in our Provider Operations department. In this role, the successful candidate will:
- Support local operations leaders by acting as a subject matter expert regarding the onboarding and offboarding processes for providers at NM.
- Serveas an educator and internal consultant to operations leaders.
- Communicates effectively with operations leaders and system function teams via email, Teams meetings, and in person.
- Maintain resources and websites
- Utilize Excel to maintain a provider onboarding dashboard reflecting accurate statuses.
- Assist manager with monthly New Provider Orientation including facilitating sessions.
- Collaborate with system function teams for the purposes of a smooth onboarding or offboarding process for providers.
- Seekout innovative ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts.
Schedule:
M-F, days
Hybrid:2 days in our downtown office. 3 days work from home. Will occasionally work at other hospital locations – approximately 1x/quarter but would encourage more in person visits with our operations leaders.
The Program Coordinator Provider Operations reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Program Coordinator will support process improvement and project management efforts related to the NMG and RMG employed and contracted physician, advanced practice provider (APP), and allied health provider (AHP) onboarding and provider life cycles. The Program Coordinator will use meeting facilitation, data analysis, change management, project planning and other skills in advancing these efforts. Other responsibilities include providing administrative support to the Provider Operations Director and Managers.
Responsibilities:- Collaborates with system functions to communicate and operationalize onboarding needs of new physicians and providers to ensure onboarding timelines are achieved. Teams include:
Medical Staff Office, Revenue Cycle, Marketing/Communications, Operations, IT, Legal, Finance, Credentialing and the Feinberg School of Medicine. - Assists in preparing reports to demonstrate the effectiveness of Provider Operations initiatives by collecting, analyzing and summarizing data trends.
- Act as a change agent, championing a positive and thorough provider experience, by supporting project teams through process improvement initiatives.
- Evaluate the provider onboarding process and make recommendations for improvements.
Exemplifies excellent customer relations in interactions with providers and employees, and serves as a positive role model through initiative, involvement and availability. Serves as a coach to leadership, teams, and individuals providing direction on best practices in onboarding. - Coordinates the New Physician Orientation Program by handling administrative details, registration, and preparation of onsite materials and executes appropriate…
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